PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Craftsman and Stanley Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Craftsman
Stanley Tools

Craftsman and Stanley Tools Overview

Total reviews
61
50
Company responses
0
0
Issues resolved
0
0

Craftsman was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 61 reviews. It is 11 reviews more than Stanley Tools received since Jul 19, 2008.

Craftsman and Stanley Tools Consumer Ratings

Rank
74 out of 1818 in Equipment category
35 out of 461 in Building Products category
Product or Service Quality
50 in category
24 in category
Value for money
52 in category
22 in category
Website
108 in category
63 in category

Craftsman and Stanley Tools Rating Details

Product or Service Quality
2.1 (23 reviews)
2 (22 reviews)
Reviewer's quote

The M310 is an awful product. After 2 or 3 uses, the hinge pin slid out, causing the chute cover to not work correctly. The adjustable handle lock comes unlocked repeatedly...

Thomas F

I called customer service twice on hold 15 minutes each time. Third call the receptionist gave me another number to call “Stanley Automotive” and they don’t handle the item and was told to call Stanley again. Their customer service will probably stop me from ever buy a Stanley product again, to...

Al A
Value for money
2.5 (22 reviews)
2.3 (19 reviews)
Reviewer's quote

My Craftmans blower no longer works. Received in December 2017 as a Christmas gift from my wife & it stopped working. I went to Sears (where item waspurchased) & they completely dismissed my issue and said I needed to contact Craftsman directly. I have never had ANY issues getting an exchange for...

Electa

Paid a lot of money for this model compressor charging station jump box piece of garbage Stanley should be ashamed of themselves..

Jerrell S
Website
2.3 (22 reviews)
1.8 (18 reviews)
Reviewer's quote

...However, when I go the website and the part shows unavailable. When can I purchase one of these parts..

Andrew J

I am waiting two monts for my placement wrench tool but never came i called the company more then 5 times and nothing happen worse service ever

Adalberto f

Craftsman and Stanley Tools Pros and Cons

Pros
  • Warranty plan
  • Warranty and pricing
  • Price
  • Work great
  • Pricing and durability
  • Led light
Cons
  • Terrible customer service and lack of response
  • Terrible customer service
  • Steering was horrible to turn and drive
  • Unit breaks every time its used more then once to inflate
  • Stanley asking me to ship it back at my cost for repair
  • Reputation

Craftsman and Stanley Tools Most Positive Reviews

Top rated reviews
5

Craftsman lawn mower in general..Never ever had a problem with any mowers.I repair small engines for a living. They have...

5

The tape is awesome THANKS i hope to review and test more tools THANKS again Everett

Craftsman and Stanley Tools Most Critical Reviews

Lowest rated reviews
1

I’m trying to replace tools but there is not phone number for Craftsman. They’re all for sears and sears employees are...

1

I purchased a engine cylinder honer and as I started using it,it broke into pieces and damaged my cylinder so i put a...

Craftsman and Stanley Tools Latest Reviews

Recent published reviews

After returning Craftsman tools that I bought from Lowes and from Sears 30 years ago. They wouldn't even replace what th...

Read all 61 reviews
5

I needed help finding my adapter for Fatmax 700. They were very helpful!! Bryan Blanks

Read all 50 reviews

Craftsman and Stanley Tools Products and Services

Most reviewed product and services
  • Craftsman Lawn Mower (18 reviews)
  • Craftsman Snow Blower (4 reviews)
  • Craftsman Tool Kit (3 reviews)
  • Stanley Tools Fatmax Tape Measure (5 reviews)
  • Stanley Tools Tool Kit (4 reviews)
  • Stanley Tools Tape Measure (3 reviews)