PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockwell Tools and Craftsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockwell Tools
Craftsman

Rockwell Tools and Craftsman Overview

Total reviews 6 112
Company responses 0 0
Issues resolved 0 0

Rockwell Tools and Craftsman Consumer Ratings

Rank
61 out of 938 in Equipment category
119 out of 938 in Equipment category
Customer service
51 in category
77 in category
Price Affordability
41 in category
149 in category
Product or Service Quality
84 in category
103 in category
Website
69 in category
178 in category

Rockwell Tools and Craftsman Rating Details

Customer service
2.3 (4 reviews)
1.8 (44 reviews)
Reviewer's quote

Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32 minutes before gave up! (2) Warranty card lists www. rockwelltoolls...

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You have one Customer Service number!! I have been on hold for 2 hours because a self-propelled lawnmower is not working and it's only 2 months old!!!! THIS IS NOT CUSTOMER SERVICE!!!! CRAFTSMAN SHOULD BE HISTORY IN MY BOOK..

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Price Affordability
3.8 (4 reviews)
2.5 (39 reviews)
Reviewer's quote

I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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No answer to help me

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Product or Service Quality
2 (3 reviews)
1.8 (48 reviews)
Reviewer's quote

Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them that I wasn't interested. I keep my stuff a long time and would rather buy from someone who supported their equipment by keeping parts in stock.

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...I've had the product over two months and no response from the company. I was not working since April and still purchased a Craftsman product from Lowe's and it seems that Craftsman doesn't value me as a customer nor my buying power..

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Website
3 (3 reviews)
1.9 (41 reviews)
Reviewer's quote

After initial complaint they said a rep would be calling but never happened.

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...Sent e-mail via customer website and provided original ticket number. No callback..

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Rockwell Tools and Craftsman Pros and Cons

Pros
No votes
  • Warranty plan
  • Price
  • Warranty and pricing
Cons
No votes
  • Terrible customer service and lack of response
  • Terrible customer service
  • Steering was horrible to turn and drive

Rockwell Tools and Craftsman Most Positive Reviews

Top rated reviews
5

I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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5

Craftsman lawn mower in general..Never ever had a problem with any mowers.I repair small engines for a living. They have...

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No votes
5

Ive been promised free tool samples from Get It Free for doing surveys and as of yet have received nothing. They said...

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Rockwell Tools and Craftsman Most Critical Reviews

Lowest rated reviews
1.6

After initial complaint they said a rep would be calling but never happened.

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1

I’m trying to replace tools but there is not phone number for Craftsman. They’re all for sears and sears employees are...

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1.8

Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32...

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1

As per the Recall for Craftsman Leaf blower for Fire Hazard, I sent my Leaf Blower to Craftsman as per their instruction...

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Rockwell Tools and Craftsman Latest Reviews

Recent published reviews
No votes

What Im needing is to see about setting up an account with our company. I was suppose to hear from a sales rep but I...

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No votes

brand new chainsaw taken out of box model358-350982-20 won't start myself and 2 freinds bought them from sears theirs th...

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2

Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them...

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3

No answer to help me

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Rockwell Tools and Craftsman Products and Services

Most reviewed product and services
No votes
  • Craftsman Lawn Mower (22 reviews)
  • Craftsman Pressure Washer (6 reviews)
  • Craftsman String Trimmer (5 reviews)