PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Remington Power Tools and Craftsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Remington Power Tools
Craftsman

Remington Power Tools and Craftsman Overview

Total reviews
84
103
Company responses
0
0
Issues resolved
0
0

Remington Power Tools and Craftsman Consumer Ratings

Rank
65 out of 540 in Landscaping and Gardening category
119 out of 931 in Equipment category
Product or Service Quality
52 in category
100 in category
Customer service
56 in category
71 in category
Value for money
32 in category
84 in category
Diversity of Products or Services
61 in category
111 in category

Remington Power Tools and Craftsman Rating Details

Product or Service Quality
1.9 (32 reviews)
1.8 (44 reviews)
Reviewer's quote

...I can only assume the quality of Remington products has gone by the wayside and I won't purchase that brand again. I took a chance buying this for 80. 00 thinking it was agreat deal..

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...Still was expected to pay for repairs Craftsman customer service refused to help. Would avoid buying Craftsman products!..

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Customer service
1.9 (32 reviews)
1.8 (40 reviews)
Reviewer's quote

...I made daily calls for a week to your customer service phone number waiting 20 minutes each time without a response. Finally, I took it to a Home Depot (where I bought the saw) tool rental repair shop, so they could look at it. The motor would not turn...

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You have one Customer Service number!! I have been on hold for 2 hours because a self-propelled lawnmower is not working and it's only 2 months old!!!! THIS IS NOT CUSTOMER SERVICE!!!! CRAFTSMAN SHOULD BE HISTORY IN MY BOOK..

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Value for money
2.2 (29 reviews)
2.2 (42 reviews)
Reviewer's quote

...Worthless, irresponsible, and a good example of money grubby CEOs!!! Take you weed eater and stick it Remington. Me and anyone from the Army core of engineers will never be buying your products. Good luck with your failing business..

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...Folks, save your money and time and shop elsewhere. I am sure there is a local store that sell Toro, Torybilt, Honda, etc. that will actually service you when it is needed...

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Diversity of Products or Services
2.3 (23 reviews)
2.5 (37 reviews)
Reviewer's quote

...None do warranty work on Remington products. What good is the warranty? Remington offered to sell me another at half price, why would I want another one that I can't get service for? Should have gotten a Stihl or Echo in the first place. ..

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Now though, they sold off the Craftsman brand to other companies, and those companies no longer support the old products, making every Craftsman guarantee completely worthless. If you call Craftsman - which is owned by Stanley Black and Decker - they'll either refuse to help you or transfer you to...

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Remington Power Tools and Craftsman Pros and Cons

Pros
  • Motor and design
  • Great product
  • Work for a while
  • Warranty plan
  • Warranty and pricing
  • Price
Cons
  • Tech support
  • Service and warranty dept and affiliates
  • Not reliable
  • Terrible customer service and lack of response
  • Terrible customer service
  • Steering was horrible to turn and drive

Remington Power Tools and Craftsman Most Positive Reviews

Top rated reviews
5

I spoke to a customer service rep and she advised me of the steps I needed to get issue resolved. Very professionsl,...

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5

Craftsman lawn mower in general..Never ever had a problem with any mowers.I repair small engines for a living. They have...

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5

She told me a step a step I skipped during Assembly

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5

Ive been promised free tool samples from Get It Free for doing surveys and as of yet have received nothing. They said...

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Remington Power Tools and Craftsman Most Critical Reviews

Lowest rated reviews
1

The mower worked great - - had it for one season. This year the battery #725-05089 swelled and did not fit into the...

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1

I’m trying to replace tools but there is not phone number for Craftsman. They’re all for sears and sears employees are...

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1

I bought this in September of 2014 when they went on sale. I hadn't used it until this spring. The first 4 times I used...

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1

As per the Recall for Craftsman Leaf blower for Fire Hazard, I sent my Leaf Blower to Craftsman as per their instruction...

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Remington Power Tools and Craftsman Latest Reviews

Recent published reviews
1.2

Purchased myself an early Xmas gift in November...Remington leaf blower.It snows in Illinois so I didn't use it till...

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2.6

Called to get help with a trimmer that started leaking oil the 2nd time I used it. I was on hold for 1 hour and 10...

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No votes

I bought a new chain a 14in just like it says on the side of the saw, and it's too big and now I'm out my money for...

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No votes

I have a power drill purchased Sears some time ago. The chuck has ceased to turn and I am unable to loosen or tighten...

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Remington Power Tools and Craftsman Products and Services

Most reviewed product and services
  • Remington Power Tools Chainsaw (10 reviews)
  • Remington Power Tools Lawn Mower (7 reviews)
  • Remington Power Tools String Trimmer (7 reviews)
  • Craftsman Lawn Mower (22 reviews)
  • Craftsman Pressure Washer (6 reviews)
  • Craftsman String Trimmer (5 reviews)