PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Remington Power Tools and Craftsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Remington Power Tools
Craftsman

Remington Power Tools and Craftsman Overview

Total reviews
67
62
Company responses
0
0
Issues resolved
0
0

Remington Power Tools was first mentioned on PissedConsumer on Jun 19, 2009 and since then this brand received 67 reviews. It is 5 reviews more than Craftsman received since Oct 8, 2007.

Remington Power Tools and Craftsman Consumer Ratings

Rank
52 out of 791 in Landscaping and Gardening category
74 out of 1820 in Equipment category
Value for money
24 in category
52 in category
Customer service
49 in category
47 in category
Product or Service Quality
38 in category
50 in category

Remington Power Tools and Craftsman Rating Details

Value for money
2.5 (22 reviews)
2.5 (22 reviews)
Reviewer's quote

Your office was closed when I called . Anywfy I was doing some reading on my tensioner screw and getting a replacement when I came upon a recall for the model 4620 outlaw 20” chainsaw. What do I need to do about this I’ve only used the saw twice since is eewas purchased and I no longer have the...

Geordan

My Craftmans blower no longer works. Received in December 2017 as a Christmas gift from my wife & it stopped working. I went to Sears (where item waspurchased) & they completely dismissed my issue and said I needed to contact Craftsman directly. I have never had ANY issues getting an exchange for...

Electa
Customer service
2 (22 reviews)
2.1 (20 reviews)
Reviewer's quote

...Called customer service, was directed to a local repair shop about 55 min each way. Went to the shop, was told they don't work on electric saws. Called customer service again, was directed to another shop, similar distance away, again told they don't work on electric saws either...

PissedConsumer1675656

i have been on the phone for 2 hours 37 min trying to get tools repaired or where to go to get them repaired still waiting

paul l
Product or Service Quality
2 (22 reviews)
2.1 (23 reviews)
Reviewer's quote

...DO NOT BY THEIR POWER TOOL PRODUCT THEIR STRENGTHS IN THE BEGINNING WERE CRUSHED BY THEIR CUSTOMER N0N-SERVICE..

KORY

The M310 is an awful product. After 2 or 3 uses, the hinge pin slid out, causing the chute cover to not work correctly. The adjustable handle lock comes unlocked repeatedly...

Thomas F

Remington Power Tools and Craftsman Pros and Cons

Pros
  • Motor and design
  • Great product
  • Work for a while
  • Warranty plan
  • Warranty and pricing
  • Price
Cons
  • Tech support
  • Service and warranty dept and affiliates
  • Not reliable
  • Terrible customer service and lack of response
  • Terrible customer service
  • Steering was horrible to turn and drive

Remington Power Tools and Craftsman Most Positive Reviews

Top rated reviews
5

I spoke to a customer service rep and she advised me of the steps I needed to get issue resolved. Very professionsl,...

5

Craftsman lawn mower in general..Never ever had a problem with any mowers.I repair small engines for a living. They have...

Remington Power Tools and Craftsman Most Critical Reviews

Lowest rated reviews
1

The mower worked great - - had it for one season. This year the battery #725-05089 swelled and did not fit into the...

1

I’m trying to replace tools but there is not phone number for Craftsman. They’re all for sears and sears employees are...

Remington Power Tools and Craftsman Latest Reviews

Recent published reviews
3.6

Your office was closed when I called . Anywfy I was doing some reading on my tensioner screw and getting a replacement...

Read all 67 reviews

not happy the part i need is no longer available

Read all 62 reviews

Remington Power Tools and Craftsman Products and Services

Most reviewed product and services
  • Remington Power Tools Chainsaw (8 reviews)
  • Remington Power Tools String Trimmer (7 reviews)
  • Remington Power Tools Lawn Mower (7 reviews)
  • Craftsman Lawn Mower (18 reviews)
  • Craftsman Snow Blower (4 reviews)
  • Craftsman Tool Kit (3 reviews)