PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homeadvisor and CraftJack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homeadvisor
CraftJack

Homeadvisor and CraftJack Overview

Total reviews 267 29
Company responses 114 5
Issues resolved 6 1

Homeadvisor and CraftJack Consumer Ratings

Rank
74 out of 318 in Auctions and Marketplaces category
95 out of 318 in Auctions and Marketplaces category
Customer service
104 in category
54 in category
Advertised vs Delivered
95 in category
85 in category
Exchange, Refund and Cancellation Policy
97 in category
58 in category
Website
112 in category
122 in category

Homeadvisor and CraftJack Rating Details

Customer service
1.2 (160 reviews)
1.5 (15 reviews)
Reviewer's quote

...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 9415368734...

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You just can't find that kind of customer service anymore. and one person at a company can make a world of a difference to anyone who believes a single person can't make a difference. Tony has won me over by simply listening and understanding as well as compassionate towards my concerns and has no...

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Advertised vs Delivered
1.1 (140 reviews)
1.3 (16 reviews)
Reviewer's quote

My name Ryan Smith & I sometimes complete small tasks for money through the HandyPro application. Occasionally, Handy will offer a &150 bonus for completing a job which I have done before with no issues. Recently, however, I received an email staing that I would receive a $150 bonus if I completed...

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a chris schuler has an F rating on better business site and has stolen money from people.. never does job but takes their money.. been on local trouble shoot tv station for his bad behavior, his company is HLProperty Services.. just a scam front.eck

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Exchange, Refund and Cancellation Policy
1.1 (137 reviews)
1.5 (15 reviews)
Reviewer's quote

I cancelled a handyman project and looked to find a way to get a refund of my $247. 00 the fixed price. I could not find any info or way to contact on Home Advisor's web page for this program...

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...The senior manager admitted that i tried to cancel two months ago, and after charging my credit card again, refused my refund. ROBBERY!..

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Website
1.7 (135 reviews)
1.5 (17 reviews)
Reviewer's quote

A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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...Doesn't let you do it on their website or app. Can't get anyone on the phone. They don't call you back...

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Homeadvisor and CraftJack Pros and Cons

Pros
  • Wool being pulled over my eyes
  • Initial sales call
  • Website
  • I liked them for leads in the past
  • Account manager peter
Cons
  • Fraud
  • Customer service
  • Suck
  • Feel they are a scam now
  • Whole company
  • Recieved nothing from thier service

Homeadvisor and CraftJack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

My experience has been wonderful with craftjack. There are going to be some leads I think they have figured it about...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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No votes

Homeadvisor and CraftJack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

I signed up for Craftjack and paid a $100 deposit. I have received 4 leads that were also sent be by another lead...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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1

Craftjack would not reimburse me on a few bogus leads i was given, they said that i had too many and that even though so...

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Homeadvisor and CraftJack Latest Reviews

Recent published reviews
2.4

Handy Man was Over his HEAD

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No votes

All but two of the leads I have received from craft jack I have received with the the lead generation app HomeAdvisor....

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No votes

Homeadvisor sent out Beau Hickman to my home to replace the Pressure Vacuum Breaker Value Cut Off. There are 2 Cut Off...

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2.8

The customer did not need a carpenter or handyman they needed a landscaper I don't do landscaping.

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Homeadvisor and CraftJack Products and Services

Most reviewed product and services
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (24 reviews)
  • Homeadvisor Cleaning Leads (7 reviews)
  • Craftjack Leads (19 reviews)
  • Craftjack Customer Care (3 reviews)