PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Cracker Barrel

Longhorn Steakhouse and Cracker Barrel Overview

Total reviews
127
936
Company responses
0
0
Issues resolved
0
2

Cracker Barrel was first mentioned on PissedConsumer on Sep 25, 2009 and since then this brand received 936 reviews. It is 809 reviews more than Longhorn Steakhouse received since Jun 26, 2014.

Longhorn Steakhouse and Cracker Barrel Consumer Ratings

Rank
139 out of 5046 in Cafes, Restaurants and Bars category
89 out of 5046 in Cafes, Restaurants and Bars category
Staff
71 in category
66 in category
Customer service
104 in category
55 in category
Product or Service Quality
132 in category
63 in category

According to consumer ratings and reviews, Cracker Barrel ranks 50 points higher in the Cafes, Restaurants and Bars category than Longhorn Steakhouse. People gave Longhorn Steakhouse 2.3 stars for Staff criterion in Cafes, Restaurants and Bars category and it is 272 points higher than the worst rated brand in this category. At the same time, Cracker Barrel was rated 2.4 stars for Staff criterion in this category and it is 277 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Cracker Barrel has a higher rating than Longhorn Steakhouse. Regarding Product or Service Quality criterion, consumers gave Longhorn Steakhouse 1.7 stars and it is 62% greater than other in category. Cracker Barrel however was rated 2.2 stars and it is 82% greater than other in category.

Longhorn Steakhouse and Cracker Barrel Rating Details

Staff
2.3 (74 reviews)
2.4 (337 reviews)
Reviewer's quote

...Billy Banks (Manager) provided for my Birthday Dinner all the staff was very attentive to detail, great. communication skills, and ready smile made my experience even better than I ever could have imagined. I’m so grateful for the pleasant experience and hospitality!..

Judy P

...I take notice that the manager is in the dining area the entire time we wait for our meals to be redone talking with the staff. Our "freshly" made meals come from the kitchen..

Robert J
Customer service
1.9 (71 reviews)
2.3 (375 reviews)
Reviewer's quote

First of all our salads never came until the dinner was there and my wife ordered a salad and we asked the waitress and she told my wife that it was all right and my wife said it was not all right and she walked off , I walk over and told the manager the problem and he was rude. Then he cam to my...

Mckinzey

...Retrain on Customer Service Skills..

PissedConsumer1707543
Product or Service Quality
1.7 (68 reviews)
2.2 (297 reviews)
Reviewer's quote

when your evening is ruined because a steakhouse cant seem to get it right and then they comp. the meal that was f****d up. if it was about the money no one would ever even go by a steak at a restaurant. most of us can make a better one at home anyway. How about the fact that in this busy day to...

kennith t

Well I personally think it’s insulting to veterans that you don’t offer a full meal like all other restaurants!!! You offered cake? Seriously!!! Took my his for Veterans Day and it was a joke!!! Food was dry like it had sat for hours!!! Normally it’s ok! But it is a slap in the face to veterans...

Sheila S

Longhorn Steakhouse and Cracker Barrel Pros and Cons

Pros
  • Waitress
  • Service
  • Steak
  • Food
  • Waitress
  • Good food
Cons
  • Just a bad experence
  • Customer service
  • Service we recieved
  • Customer service
  • Service
  • Way i was treated

Longhorn Steakhouse and Cracker Barrel Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

Longhorn Steakhouse and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

Longhorn Steakhouse and Cracker Barrel Latest Reviews

Recent published reviews
1.9

First of all our salads never came until the dinner was there and my wife ordered a salad and we asked the waitress and...

Read all 127 reviews
1

Barrel Kingman Arizona 6: pm Tuesday December 10th 2919
The most Awful food ever ordered at any restaurant
We asked the se...

Read all 936 reviews

Longhorn Steakhouse and Cracker Barrel Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (15 reviews)
  • Longhorn Steakhouse Customer Care (12 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)
  • Cracker Barrel Manager (123 reviews)
  • Cracker Barrel Customer Care (70 reviews)
  • Cracker Barrel Waiter (64 reviews)