PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and CPI Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint

Vivint

1.8
CPI Security

CPI Security

Has Verified Representatives
2.1
Vivint
CPI Security

Vivint and CPI Security Overview

Total reviews
699
66
Company responses
174
19
Issues resolved
3
3

Vivint and CPI Security Consumer Ratings

Rank
46 out of 236 in Security and Protection Services category
33 out of 236 in Security and Protection Services category
Customer service
48 in category
47 in category
Product or Service Quality
53 in category
34 in category
Billing Practices
51 in category
45 in category
Price Affordability
67 in category
57 in category

Vivint and CPI Security Rating Details

Customer service
1.2 (291 reviews)
1.3 (40 reviews)
Reviewer's quote

As well as if you have to time to follow-up days later with customer service to verify that they received an email notice of cancellation, or the time to go to a post office to mail a separate notice to make sure that they get it and stop lying. Feelings: I feel dirty, as though I shook hands with...

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We have made many many many customer service complaints since Jan 2020 and several were made to Kenneth Gil CPI's CEO none were resolved. The main problem CPI has is the lack of customer service and their CEO not responding to any communication written or by email. Calling the BBB in Matthew NC is...

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Product or Service Quality
1.5 (263 reviews)
1.9 (40 reviews)
Reviewer's quote

...Beyond terrible service and incredibly misleading and dishonest sales process. All I asked is that they follow through on their promises..

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...I called to cancel CPI service. CPI states they do not have any record in my account history of these calls. CPI is now sending overdue bills to our NEW mailing address...

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Billing Practices
1.5 (248 reviews)
1.6 (35 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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...Coincidentally the appointment was scheduled on the same day of my billing cycle. When the service was disconnected I called CPI back to inquire about a prorated refund. I was advised they don’t prorate or refund any amount once billed for the upcoming month...

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Price Affordability
1.6 (247 reviews)
1.9 (37 reviews)
Reviewer's quote

...97 up front for the devices! I called customer service and after being transferred 4 times and hung up on I get a rep who states the price is actually $909...

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... the three months during the Christmas season and instead only gave me a reduced rate once, so I went negative twice u knowingly because of them charging full price two months they promised would be reduced. And my mother in law, god forbid I refer her, used my name and they never gave me my money for it. Currently fighting to get this contract gone but...

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Vivint and CPI Security Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Idea of a secure home
  • I have no issues with the service provided
  • Equipment
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Length of contract
  • 5 year contract surprise

Vivint and CPI Security Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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4

CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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3.7

We have had numerous occasions without service and everything seems to be a huge effort to get anything done. No self-he...

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Vivint and CPI Security Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

While reviewing the details with a phone representative I decided to set up an installation at my home. Representative...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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1

THREE DAYS AFTER reporting a service disruption (outage) we STILL do NOT have a functional home security system -- even...

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Vivint and CPI Security Latest Reviews

Recent published reviews
2.4

Equipment and Application:
You get some good hardware for signing up and a very nice application to tie everything togeth...

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1.1

I trusted CPI to protect my family. However, after almost two years of multiple, traumatic break-in’s and burglaries, as...

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1.3

I contacted Vivint to ask about installation of a new system. The price would have been several thousand dollars for...

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3.2

We have made many many many customer service complaints since Jan 2020 and several were made to Kenneth Gil CPI's CEO...

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Vivint and CPI Security Products and Services

Most reviewed product and services
  • Vivint Security System (206 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)
  • Cpi Security Customer Care (26 reviews)
  • Cpi Security Security System (13 reviews)
  • Cpi Security Security System Plan (4 reviews)