PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and CPI Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint

Vivint

1.8
CPI Security

CPI Security

Has verified representatives
2.0
Vivint
CPI Security

Vivint and CPI Security Overview

Total reviews
678
60
Company responses
174
19
Issues resolved
3
3

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 678 reviews. It is 618 reviews more than CPI Security received since Sep 28, 2012. CPI Security responds to reviews and communicates with its consumers more often than Vivint. CPI Security customer service team contacts its customers via PissedConsumer.com in 32 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with CPI Security customer support team than with Vivint customer service.

Vivint and CPI Security Consumer Ratings

Rank
43 out of 435 in Security and Protection Services category
34 out of 435 in Security and Protection Services category
Customer service
46 in category
42 in category
Product or Service Quality
51 in category
41 in category
Billing Practices
48 in category
44 in category

According to consumer ratings and reviews, CPI Security ranks 9 points higher in the Security and Protection Services category than Vivint. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 56 points higher than the worst rated brand in this category. At the same time, CPI Security was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that CPI Security has a higher rating than Vivint. Regarding Billing Practices criterion, consumers gave Vivint 1.5 stars and it is 53% greater than other in category. CPI Security however was rated 1.6 stars and it is 57% greater than other in category.

Vivint and CPI Security Rating Details

Customer service
1.2 (275 reviews)
1.3 (35 reviews)
Reviewer's quote

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292

...camera has been replaced 3 times I had someone come to the door and the camera went offline I tried to reconnect it when I go home but was unable to called customer service spoke to a tech and like always they have to send someone out to the house to service it (I don't know why they have a tech department to call into...

stacie d
Product or Service Quality
1.5 (246 reviews)
1.6 (35 reviews)
Reviewer's quote

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H

I have been a loyal customer for 12 years. Little did I know, when I moved to a new home, I was locked into an additional 5 year contract. I have been told I have to pay 75% of the remaining amount of the contract or be sent to collections. They don't care about life changes, loyalty or helping...

c w
Billing Practices
1.5 (233 reviews)
1.6 (32 reviews)
Reviewer's quote

...I tried to cancel with them due to improper billing and broken equipment and they told me that I would be charged $3,000 and that I could cancel in 2021 for half that amount. I would NEVER recommend this company to anyone. A total rip off and scam..

Nicole

The tech that was here told me that it was a 23-24 month contract and after waiting for that period to cancel my contract, i am now told that i can't cancel because of a 39 month contract. The only thing they have to hang over my head is a handwritten contact which has been alerted! I am NOT...

Ti G

Vivint and CPI Security Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Idea of a secure home
  • Initial meetings with representative were satisfactory
  • I was very happy with my first 10 years with them
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Length of contract
  • Customer service
  • 5 year contract surprise

Vivint and CPI Security Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

4.1

CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife...

Vivint and CPI Security Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1

While reviewing the details with a phone representative I decided to set up an installation at my home. Representative...

Vivint and CPI Security Latest Reviews

Recent published reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews
1

We moved and still owed another year on our contract, we contacted CPI to schedule an installation date. My Husband wait...

Read all 60 reviews

Vivint and CPI Security Products and Services

Most reviewed product and services
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Sales Representative (23 reviews)
  • Cpi Security Customer Care (24 reviews)
  • Cpi Security Security System (11 reviews)
  • Cpi Security Security System Plan (4 reviews)