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CozyWinters
Ebay

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

CozyWinters

CozyWinters

1.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 41 TOTAL REVIEWS
Rank
519 out of 2415
in Footwear and Clothing category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
6 reviews
No votes
1 reviews
Ebay

Ebay

1.8
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1337 TOTAL REVIEWS
Rank
71 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    04:30
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
157 reviews
2
101 reviews
2.3
45 reviews

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Anonymous
#1614940

At first, I had some problems, and was concerned Cozy Winters had been a mistake, to purchase from. However, I received an email from their customer support team, and they went extra effort, to make sure I had enough information to troubleshoot the product.

They offered to ship a replacement immediately, at no cost.

So what started out as negative, ended up positive. Typically, eBay is "email only", so your ability to get the same kind of response is hit-or-miss.

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