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Cox Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1247 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 8
  • No resolution 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service46
  • Service support7
  • Current performance7
  • Did not honor committments5
  • Billing practices4
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 636 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $654 AVERAGE LOSS
1.6
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • When it works right 4
  • Promotional prices 3
  • Installer 3
  • Having internet 3

Customers don't like

  • Customer service28
  • Unwillingness to rectify situation6
  • Price6
  • Service4
  • Dishonest service tech4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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