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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1030 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service21
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
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Xfinity

Telecommunications
  • 2 ISSUES RESOLVED
  • 501 TOTAL REVIEWS
  • $59.7K CLAIMED LOSSES
  • $511 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 5
  • Hearing of same horrible experience from others 3
  • Installer 3
  • That i was not only one being screwed 3
  • Promotional prices 2

Customers don't like

  • Customer service12
  • Service11
  • Poor customer service8
  • Price8
  • Unwillingness to rectify situation7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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