PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
Cox Communications

Vivint and Cox Communications Overview

Total reviews
706
1517
Company responses
174
0
Issues resolved
3
7

Vivint and Cox Communications Consumer Ratings

Rank
48 out of 236 in Security and Protection Services category
260 out of 1423 in Telecommunications category
Customer service
49 in category
189 in category
Product or Service Quality
56 in category
170 in category
Price Affordability
67 in category
329 in category
Billing Practices
52 in category
204 in category

Vivint and Cox Communications Rating Details

Customer service
1.2 (296 reviews)
1.4 (561 reviews)
Reviewer's quote

...I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall...

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...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

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Product or Service Quality
1.5 (266 reviews)
1.7 (523 reviews)
Reviewer's quote

...Their total inability to maintain or service their equipment is honestly shocking to me. One last note, I could not even get a supervisor on the phone or to call me back, despite repeated requests. Extremely frustrated and unhappy with this company as a whole..

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...Real nice!! We signed up for Cox internet service (150 Mbps) about a year ago and were initially quite happy with the service. We are fairly light users (1-TV, 2-PCs, 2-mobiles, ..

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Price Affordability
1.6 (252 reviews)
1.4 (482 reviews)
Reviewer's quote

...The price would have been several thousand dollars for equipment. I asked the rep if they would install used equipment if I purchased it and signed up for monitoring. I was told they would and even emailed the rep a list of what I was going to buy...

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When I moved to a different state, Arkansas has constantly sent me bills for equipment not returned, even though the price of supposed equipment, is what my normal monthly bill had been. And all equipment was returned, shipped through UPS, at Cox request. When I tried to speak with the lady in...

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Billing Practices
1.5 (252 reviews)
1.4 (505 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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Vivint and Cox Communications Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Vivint and Cox Communications Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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Vivint and Cox Communications Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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Vivint and Cox Communications Latest Reviews

Recent published reviews
1

Had lots of problems with the doorbell. When I had to buy a new panel to get it to work. The last 2 repairmen were rude...

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1.4

OMG. Just got off the phone with Cox. They were fighting with me because I dropped my cable and phone. I heard...

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2.3

Doorbell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the...

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1.7

I need the stability in my connectivity to the internet restored to prior levels. I am getting knocked off the internet...

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Vivint and Cox Communications Products and Services

Most reviewed product and services
  • Vivint Security System (207 reviews)
  • Vivint Customer Care (98 reviews)
  • Vivint Sales Representative (23 reviews)
  • Cox Communications Internet Service (258 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)