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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1062 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • No resolution 6
  • Internet speed 6
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Tivo

Entertainment
  • 0 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $9.1K CLAIMED LOSSES
  • $413 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product 2
  • It is nice when it works 2
  • Great technical support 1
  • Technical service 1
  • Quality of product 1

Customers don't like

  • Repeated calls with no solution2
  • Not helpful to customers1
  • Not recording what is scheduled to1
  • Product did not do what it said it should do1
  • Sales representatives1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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