PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and TiVo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
TiVo

Cox Communications and TiVo Overview

Total reviews
1463
89
Company responses
0
0
Issues resolved
5
1

Cox Communications was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 1463 reviews. It is 1374 reviews more than TiVo received since May 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TiVo customer support team than with Cox Communications customer service.

Cox Communications and TiVo Consumer Ratings

Rank
250 out of 1946 in Telecommunications category
89 out of 1247 in Entertainment category
Customer service
189 in category
79 in category
Product or Service Quality
161 in category
47 in category
Price Affordability
315 in category
71 in category

Cox Communications and TiVo Rating Details

Customer service
1.4 (536 reviews)
1.4 (44 reviews)
Reviewer's quote

The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout...

PissedConsumer1710427

...So I called Customer Service, and asked if the sale had gone through. They said no. So I tried to order over the phone...

Martine H
Product or Service Quality
1.7 (494 reviews)
2.1 (34 reviews)
Reviewer's quote

cox wanted me to change their equipment. now does not work.

PissedConsumer1709775

...our conversation last year, because they constantly give you the run around! When I let them listen to our conversation of me being told I paid for LT service, they told me they don't honor recorded conversations! THAT IS MY PROOF!!!I have been a customer over 20 years and it's SAD how they treat their customers! I...

Esther S
Price Affordability
1.4 (458 reviews)
2.2 (33 reviews)
Reviewer's quote

... the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The service quality is non-existant. We are too far from the central office or tower, which has proven to be impossible to get constant quality service...

THEADRA G

...what? I paid full price for my mini, why would I need to pay more to get a replacement, this is not a warranty issue. I said no. They said ok, but just this one time...

Nona

Cox Communications and TiVo Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Product
  • Quality of product
  • Originally worked great
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Not getting what i paid for
  • When it does not work

Cox Communications and TiVo Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

Cox Communications and TiVo Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

Cox Communications and TiVo Latest Reviews

Recent published reviews
1

Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally...

Read all 1463 reviews
1.9

I have been a TiVo customer for 20 years. Finally, I decided to upgrade to a TiVo Edge.
I went online, and tried to order...

Read all 89 reviews

Cox Communications and TiVo Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (253 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)
  • Tivo Customer Care (16 reviews)
  • Tivo Receiver (6 reviews)
  • Tivo Bolt Audio-video Receiver (2 reviews)