PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and TiVo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
TiVo

Cox Communications and TiVo Overview

Total reviews
1523
105
Company responses
0
0
Issues resolved
7
1

Cox Communications and TiVo Consumer Ratings

Rank
262 out of 1424 in Telecommunications category
76 out of 657 in Entertainment category
Customer service
190 in category
68 in category
Product or Service Quality
177 in category
50 in category
Price Affordability
336 in category
70 in category
Diversity of Products or Services
183 in category
82 in category

Cox Communications and TiVo Rating Details

Customer service
1.4 (563 reviews)
1.7 (56 reviews)
Reviewer's quote

...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

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Almost impossible to understand the customer service person. It was a complicated problem so needed great communication and there was none. After an hour with one person half of it on hold, I finally hung up called back and spent another hour with a different representative and had to resort to...

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Product or Service Quality
1.7 (525 reviews)
2.3 (41 reviews)
Reviewer's quote

...99 for 2 months now for internet service that I dont have. I want my card credited back immediately. Thats actually stealing when you take someones money and arent providing any service at all..

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...I wanted to be their customer and use their service. Instead I am canceling my order..

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Price Affordability
1.4 (484 reviews)
2.4 (39 reviews)
Reviewer's quote

When I moved to a different state, Arkansas has constantly sent me bills for equipment not returned, even though the price of supposed equipment, is what my normal monthly bill had been. And all equipment was returned, shipped through UPS, at Cox request. When I tried to speak with the lady in...

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...what? I paid full price for my mini, why would I need to pay more to get a replacement, this is not a warranty issue. I said no. They said ok, but just this one time...

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Diversity of Products or Services
1.9 (479 reviews)
2.1 (40 reviews)
Reviewer's quote

... impossible - although they claim to not disconnect (WiFi and phone for business use ) they will not hesitate- Unfortunately there is no other alternative for services in our area - but shame on this company....

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Virtually from Day 1 I have experienced problems with the devices and the services. When I contacted the services representatives, they were all foreign and always apologized. I am not bigoted and I realize every company has foreign support, but they were extremely incompetent and there was always...

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Cox Communications and TiVo Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Product
  • It is nice when it works
  • Quality of product
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Not getting what i paid for
  • Customer service
  • When it does not work

Cox Communications and TiVo Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

As suspected the problem is with my Cable company Suddenlink. They don't know how to or unable to pair the cablecard to...

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Cox Communications and TiVo Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

One of the WORST experiences I've ever had with a company. Their Roamio DVR is a terrible product, which drops...

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Cox Communications and TiVo Latest Reviews

Recent published reviews
No votes

I went to the cox office in Williamsburg, Virginia to return cables boxes the sign on the door said Reopen on the 7,8...

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1.4

Double and triple charging me what the ***

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No votes

Need supervisor to come to location in order to discuss removing excessive Cox cable on townhouses. When new service is...

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5

TiVo tech services was a confident and knowledgeable individual that solved my problem. Thank you

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Cox Communications and TiVo Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (259 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)
  • Tivo Customer Care (18 reviews)
  • Tivo Receiver (6 reviews)
  • Tivo Bolt Audio-video Receiver (3 reviews)