PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and TiVo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
TiVo

Cox Communications and TiVo Overview

Total reviews
1474
91
Company responses
0
0
Issues resolved
5
1

Cox Communications was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 1474 reviews. It is 1383 reviews more than TiVo received since May 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TiVo customer support team than with Cox Communications customer service.

Cox Communications and TiVo Consumer Ratings

Rank
250 out of 1908 in Telecommunications category
90 out of 1022 in Entertainment category
Customer service
182 in category
80 in category
Product or Service Quality
160 in category
46 in category
Price Affordability
314 in category
71 in category

Cox Communications and TiVo Rating Details

Customer service
1.4 (540 reviews)
1.4 (45 reviews)
Reviewer's quote

...Over the last couple of years, they have REALLY improved customer service..

Jon K

...So I called Customer Service, and asked if the sale had gone through. They said no. So I tried to order over the phone...

Martine H
Product or Service Quality
1.7 (501 reviews)
2.1 (35 reviews)
Reviewer's quote

had cox telephone and internet for years,now they can not service land line. found local office,only temporary workers in it..

PissedConsumer1736357

After "renting" my Tivo, which I thought I had "bought" 10 years ago for more than $300, I called and was told I could "buy" the Tivo and have permanent service for $99. I sent a check in July 2019 and it is now December and I don't have Tivo service. Four long phone calls and repeated email sends...

PissedConsumer1731710
Price Affordability
1.4 (462 reviews)
2.2 (33 reviews)
Reviewer's quote

...00 and there was a letter with it explaining that EVERY service's price was raised! I'm 72 and my wife (70) are on a fixed income. I'm retired and 100% disabled veteran of the Vietnam War. I can't afford this! I'll be looking for another provider soon...

Currie C

...what? I paid full price for my mini, why would I need to pay more to get a replacement, this is not a warranty issue. I said no. They said ok, but just this one time...

Nona

Cox Communications and TiVo Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Product
  • Quality of product
  • Originally worked great
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Not getting what i paid for
  • When it does not work

Cox Communications and TiVo Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

Cox Communications and TiVo Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

Cox Communications and TiVo Latest Reviews

Recent published reviews

Came a little earlier than expected but was very respectful &;;;;;;;;;;;;;;;;;;courteous explained finished...

Read all 1474 reviews

The TiVo screen is flashing but nothing else

Read all 91 reviews

Cox Communications and TiVo Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)
  • Tivo Customer Care (16 reviews)
  • Tivo Receiver (6 reviews)
  • Tivo Roamio Plus Streaming Media Player (2 reviews)