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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1021 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service21
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
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Tivo

Entertainment
  • 0 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $9.1K CLAIMED LOSSES
  • $432 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product 2
  • It is nice when it works 2
  • At least 1 good tech agent 1
  • Technical service 1
  • Great technical support 1

Customers don't like

  • Not helpful to customers3
  • Cs not fixing issues2
  • Not getting waht i payed for2
  • Not recording what is scheduled to2
  • Repeated calls with no solution2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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