PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and TiVo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
TiVo

Cox Communications and TiVo Overview

Total reviews 1553 123
Company responses 0 0
Issues resolved 8 1

Cox Communications and TiVo Consumer Ratings

Rank
287 out of 1450 in Telecommunications category
72 out of 658 in Entertainment category
Customer service
190 in category
59 in category
Product or Service Quality
174 in category
47 in category
Price Affordability
326 in category
68 in category
Diversity of Products or Services
186 in category
85 in category

Cox Communications and TiVo Rating Details

Customer service
1.4 (580 reviews)
1.8 (67 reviews)
Reviewer's quote

Horrible customer service bad attitude employees..

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I have a Philips brand 4k television I put the 4k tivo I program the tivo control to use it with the tv, I just turn it on but I have no volume control I reprogrammed it several times and called customer service 4 different times and they never solved the problem. problem ..

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Product or Service Quality
1.7 (543 reviews)
2.2 (52 reviews)
Reviewer's quote

Inferior service and customer support..

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I wasn't thrilled but I would have been ok with it since the new product had a 5 year warranty until I asked "what happens if this upgraded mini breaks?" I was told even after I purchase an upgraded mini for $200 if it broke (even a month after I had it) within the first 2 yrs it would be an...

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Price Affordability
1.4 (502 reviews)
2.3 (47 reviews)
Reviewer's quote

...that is price gouging. I am elderly and disabled and $78. 00 buys my food...

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...what? I paid full price for my mini, why would I need to pay more to get a replacement, this is not a warranty issue. I said no. They said ok, but just this one time...

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Diversity of Products or Services
2 (490 reviews)
2 (49 reviews)
Reviewer's quote

...They keep charring us for the services they dont deliver..

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Virtually from Day 1 I have experienced problems with the devices and the services. When I contacted the services representatives, they were all foreign and always apologized. I am not bigoted and I realize every company has foreign support, but they were extremely incompetent and there was always...

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Cox Communications and TiVo Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Product
  • It is nice when it works
  • Quality of product
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Customer service
  • Not getting what i paid for
  • When it does not work

Cox Communications and TiVo Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

As suspected the problem is with my Cable company Suddenlink. They don't know how to or unable to pair the cablecard to...

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Cox Communications and TiVo Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

One of the WORST experiences I've ever had with a company. Their Roamio DVR is a terrible product, which drops...

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Cox Communications and TiVo Latest Reviews

Recent published reviews
1

Horrible customer service bad attitude employees

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1

Device isnt working and customer support is non existent

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No votes

Hurricane Sally hit September 15, 2020. It is now October 8, 2020, over three weeks since the hurricane. The power was...

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1.2

TiVo works by having a main unit and then small receivers (minis) throughout the house. I have 3 TVs I hook minis to. To...

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Cox Communications and TiVo Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (264 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Tv Service (110 reviews)
  • Tivo Receiver (6 reviews)
  • Tivo Subscription (3 reviews)
  • Tivo Bolt Audio-video Receiver (3 reviews)