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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1107 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • No resolution 5
  • Represenative was nice 4
  • Past performance 4
  • Cox represeative was kind 4
  • No resolution for multiple months 3

Customers don't like

  • Awful customer service13
  • Service support6
  • Did not honor committments5
  • People wasting my time3
  • Installation technician3
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Tivo

Entertainment
  • 0 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $9.5K CLAIMED LOSSES
  • $395 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product 3
  • It is nice when it works 2
  • Technical support is good 1
  • Product when it works properly 1
  • Machine before it died 1

Customers don't like

  • Repeated calls with no solution2
  • Not getting what i paid for2
  • When it does not work1
  • Way i felt devalued as a customer1
  • Sales representatives1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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