Start a new comparison
Delete

Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1046 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service46
  • Horrible customer experience17
  • Current performance13
  • Service support11
  • Billing8
Delete

Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1495 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.