PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skype and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skype
Cox Communications

Skype and Cox Communications Overview

Total reviews 60 1548
Company responses 0 0
Issues resolved 1 8

Skype and Cox Communications Consumer Ratings

Rank
140 out of 627 in Media category
278 out of 1438 in Telecommunications category
Customer service
127 in category
195 in category
Website
128 in category
208 in category
Billing Practices
81 in category
224 in category
Exchange, Refund and Cancellation Policy
100 in category
181 in category

Skype and Cox Communications Rating Details

Customer service
1 (25 reviews)
1.4 (576 reviews)
Reviewer's quote

The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and password too. I tried resolving it by filling number of recover your account forms but they would not allow access. They have no complaints department and are not members of any...

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...The customer service representatives are rude and down right disrespectful to the customers..

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Website
1.3 (25 reviews)
1.8 (481 reviews)
Reviewer's quote

account got hacked and absolutely no one could help me. Worst customer service experience i have ever had. I hope they shut down and everyone stops using themHow on earth can they have a customer service chat option that you can only chat to and not call anyone. And each time you have to start...

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So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

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Billing Practices
1.4 (24 reviews)
1.4 (519 reviews)
Reviewer's quote

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out, etc.), because an issue with credit card rejecting payment, they unilaterally cancelled the contract I had for such a long time, even when I fixed the problem just hours into the day of...

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...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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Exchange, Refund and Cancellation Policy
1 (21 reviews)
1.4 (458 reviews)
Reviewer's quote

I just found out that skype will only refund credits bought within 14 days of purchase. Is this legal? In California gift cards purchased (basically advance credit) can't legally expire, so how does skype get away with keeping money you paid them for credit which hasn't been used? Regarding another...

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...They could not deliver on the product, and they did not refund what they could not deliver. That is BAD business..

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Skype and Cox Communications Pros and Cons

Pros
  • Free video calls
  • Convenience
  • When it actually worked
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Customer service
  • Poor signal and customer service very incompetent
  • Impossible to deal with
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Skype and Cox Communications Most Positive Reviews

Top rated reviews
No votes
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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No votes
5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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Skype and Cox Communications Most Critical Reviews

Lowest rated reviews
1

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even i don't know the...

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1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

I had been sent on a merry go round...via the online chat n now emails...
I gave them my credit card numbers n was told...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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Skype and Cox Communications Latest Reviews

Recent published reviews
1.8

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out,...

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No votes

INTERNET HAS BEEN OUT FOR OVER A WEEK. KEEP CALLING TO MAKE A APPOINTMENT TO HAVE THE APPOINTMENT CANCELLED BY COX THE...

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No votes

Skype makes it impossible to cancel. The links they provide take you in circles. That's why I'm calling the fraud dept....

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1.5

For at least the third time in my recent memory Cox has published on its programming grid a description of a movie that...

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Skype and Cox Communications Products and Services

Most reviewed product and services
  • Skype Account (27 reviews)
  • Skype Digital Phone Service (9 reviews)
  • Skype Customer Care (6 reviews)
  • Cox Communications Internet Service (263 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (124 reviews)