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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1054 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Horrible customer experience11
  • Current performance6
  • Service support6
  • Did not honor committments5
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Skype

Media
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $3K CLAIMED LOSSES
  • $213 AVERAGE LOSS
1.2
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Convenience 2
  • Free video calls 1
  • It used to be so easy to use 1
  • Used to be good 1
  • Used to when you could ring them with problems or complaints 1

Customers don't like

  • Poor signal and customer service very incompetent2
  • Customer service2
  • Impossible to deal with2
  • Robotic problem non-solving1
  • Unreasonable behaviour1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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