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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1130 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • No resolution 6
  • Internet speed 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service17
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Sirius Xm Radio

Telecommunications
  • 5 ISSUES RESOLVED
  • 938 TOTAL REVIEWS
  • $56K CLAIMED LOSSES
  • $218 AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Radio service 8
  • Good sound 8
  • Service itself was good 6
  • No commercials 5
  • Escape 5

Customers don't like

  • Horrible customer service11
  • Hassle of service cancellation5
  • Unauthorized charge4
  • Cancellation of channel 754
  • Sound quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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