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Cox Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1261 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 8
  • No resolution 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service46
  • Service support7
  • Current performance7
  • Did not honor committments5
  • Fraudulent billing schemes4
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Primus Canada

Telecommunications
  • 1 ISSUES RESOLVED
  • 444 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Price 13
  • Unlimited available internet 11
  • Price the best 4
  • Tech support 2
  • Simple billing via email and downloadable invoice 2

Customers don't like

  • Worst customer service8
  • Poorest follow up with customers8
  • Customer service7
  • Customer service lies5
  • Incompetent4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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