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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1043 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service46
  • Horrible customer experience17
  • Current performance13
  • Service support11
  • Billing8
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Primus Canada

Telecommunications
  • 1 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $51.9K CLAIMED LOSSES
  • $618 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Price 10
  • Unlimited available internet 10
  • Price the best 3
  • Simple billing via email and downloadable invoice 1
  • That they offered air miles and their price was competative 1

Customers don't like

  • Waste of time13
  • Poorest follow up with customers10
  • Worst customer service10
  • Incompetent8
  • Worst customer service ever8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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