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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1071 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
  • No resolution 6
  • Internet speed 6
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Paychex

Financial Services
  • 1 ISSUES RESOLVED
  • 130 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Billing Practices
Website
  • Not much 1
  • Our account rep - she tried 1
  • Payroll specialist 1
  • Tlo staff 1
  • Tonya grubb she is excellent 1

Customers don't like

  • Inaccurate information7
  • Little to no communication4
  • No responsibility for mistakes4
  • Unusable website4
  • All of the issues and our wasted time3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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