PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Cox Communications

Ooma and Cox Communications Overview

Total reviews
81
1465
Company responses
0
0
Issues resolved
0
5

Cox Communications was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 1465 reviews. It is 1384 reviews more than Ooma received since Jun 18, 2012.

Ooma and Cox Communications Consumer Ratings

Rank
190 out of 1945 in Telecommunications category
249 out of 1945 in Telecommunications category
Customer service
239 in category
186 in category
Product or Service Quality
160 in category
159 in category
Price Affordability
134 in category
312 in category

According to consumer ratings and reviews, Ooma ranks 59 points higher in the Telecommunications category than Cox Communications. People gave Ooma 1.3 stars for Customer service criterion in Telecommunications category and it is 325 points higher than the worst rated brand in this category. At the same time, Cox Communications was rated 1.4 stars for Customer service criterion in this category and it is 378 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cox Communications has a higher rating than Cox Communications. Regarding Price Affordability criterion, consumers gave Ooma 2.4 stars and it is 76% greater than other in category. Cox Communications however was rated 1.4 stars and it is 55% worse than other in category.

Ooma and Cox Communications Rating Details

Customer service
1.3 (39 reviews)
1.4 (536 reviews)
Reviewer's quote

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638

The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout...

PissedConsumer1710427
Product or Service Quality
1.7 (37 reviews)
1.7 (496 reviews)
Reviewer's quote

I tried several times to cancel and each time they will not do so. I have filed a complaint with Visa. I would never use Ooma again. The company is a bunch of crroks.

PissedConsumer1621240

cox wanted me to change their equipment. now does not work.

PissedConsumer1709775
Price Affordability
2.4 (34 reviews)
1.4 (460 reviews)
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

... the only company that can provide all 4 services based on where we are located because we live in a newer housing addition, and for this we have paid a hefty price. The service quality is non-existant. We are too far from the central office or tower, which has proven to be impossible to get constant quality service...

THEADRA G

Ooma and Cox Communications Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Ooma and Cox Communications Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

Ooma and Cox Communications Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

Ooma and Cox Communications Latest Reviews

Recent published reviews
1

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews
1.2

I started out with the low income internet, as I was a student and single mother working only as a federal work study! C...

Read all 1465 reviews

Ooma and Cox Communications Products and Services

Most reviewed product and services
  • Ooma Customer Care (13 reviews)
  • Ooma Account (10 reviews)
  • Ooma Home Phone (4 reviews)
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)