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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1002 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • No resolution 5
  • Internet speed 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service20
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
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Ooma

Telecommunications
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $3.4K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Technology 2
  • Solid phone service at little cost 2
  • Friendly customer service 1
  • Price until i canceled 1
  • Initial service 1

Customers don't like

  • Unauthorized charges to my card3
  • Customer service is not helpful3
  • Continued charges to my card after months of phone calls2
  • Hidden fees requiring customer to cancel upgraded service2
  • Customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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