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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1071 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • No resolution 6
  • Internet speed 6
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Match

Media
  • 0 ISSUES RESOLVED
  • 154 TOTAL REVIEWS
  • $29K CLAIMED LOSSES
  • $440 AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Horrendous 5
  • Simplicity of website 1
  • What was promised 1

Customers don't like

  • Being charged without permission6
  • Especially no refund4
  • Unclear policy4
  • Customer service3
  • Fake profile winks and likes3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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