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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1030 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service21
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
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Justanswer

Media
Has verified representatives
  • 0 ISSUES RESOLVED
  • 77 COMPANY RESPONSES
  • 155 TOTAL REVIEWS
  • $12K CLAIMED LOSSES
  • $181 AVERAGE LOSS
3.0
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Paying for having my time wasted 2
  • Ease of use 1
  • Help from someone who cares 1
  • Fast high quality 1

Customers don't like

  • Paying for nothing received7
  • Being overchaged7
  • Being ripped off4
  • Not getting any answer and being charged4
  • Service provided2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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