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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1130 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • No resolution 6
  • Internet speed 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service17
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Justanswer

Media
Has verified representatives
  • 0 ISSUES RESOLVED
  • 92 COMPANY RESPONSES
  • 172 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $172 AVERAGE LOSS
2.8
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Paying for having my time wasted 2
  • Help from someone who cares 1
  • Fast high quality 1
  • Ease of use 1

Customers don't like

  • Paying3
  • Not getting any answer and being charged3
  • Misleading3
  • Service provided2
  • Failure to adequately disclose ongoing charges2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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