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Cox Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1236 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Internet speed 8
  • No resolution 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service46
  • Service support7
  • Current performance7
  • Did not honor committments5
  • Billing practices4
Delete
  • 1 ISSUES RESOLVED
  • 217 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Idea of meeting publicly 6
  • Public meeting 2
  • People othe phone are nice 2
  • People on the phone seem nice 2
  • Initial sales rep was very good at her job 2

Customers don't like

  • Did not meet my criteria8
  • Really poor service6
  • Awful customer service6
  • Unkept promises5
  • Misrepresentation5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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