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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1002 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • No resolution 5
  • Internet speed 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service20
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
Delete
  • 0 ISSUES RESOLVED
  • 178 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Idea of meeting publicly 6
  • Initial sales rep was very good at her job 2
  • People on the phone seem nice 2
  • People othe phone are nice 2
  • Sales rep 1

Customers don't like

  • Really poor service9
  • Did not meet my criteria8
  • Fraudulent aspect8
  • Unkept promises8
  • Expectations set but not met7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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