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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1054 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Horrible customer experience11
  • Current performance6
  • Service support6
  • Did not honor committments5
Delete
  • 0 ISSUES RESOLVED
  • 52 TOTAL REVIEWS
  • $76.1K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • All was well until this issue arose 1

Customers don't like

  • Manipulative new fee - double normal fee3
  • Added extra charges onto my contract3
  • Crooked business3
  • Contract with hidden 30 day clause2
  • Poor communication1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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