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Cox Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1273 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 8
  • No resolution 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service46
  • Service support7
  • Current performance7
  • Did not honor committments5
  • Rude unhelpfull employee4
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Frontier Communications

Telecommunications
Has verified representatives
  • 13 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2593 TOTAL REVIEWS
  • $2.6M CLAIMED LOSSES
  • $4K AVERAGE LOSS
1.7
Customer service
Billing Practices
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • When it was verizon 10
  • Firing frontier 10
  • Verizon fios 9
  • Verizon better 8
  • friendly Customer service 7

Customers don't like

  • Customer service71
  • Very bad customer service42
  • Poor service17
  • False billing pratice16
  • Poor communication10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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