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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1030 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Internet speed 6
  • No resolution 5
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Customer service21
  • Horrible customer experience17
  • Current performance13
  • Awful customer service12
  • Horrible customer service12
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Facebook

Media
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Everyone else is on there because it is free 1
  • It until this new security policy 1
  • One gal tried to help but they cut her off 1
  • That is all 1

Customers don't like

  • Unconscionable requests2
  • Have no escalation process1
  • People can report you and they react as henchmen1
  • Rules rules rules and no way to figure them out1
  • Will not use phones1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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