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Cox Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1199 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Internet speed 8
  • No resolution 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service46
  • Service support7
  • Current performance7
  • Did not honor committments5
  • Billing practices4
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Facebook

Media
  • 0 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • That is all 1
  • Only the boosting of posts 1
  • One gal tried to help but they cut her off 1
  • It until this new security policy 1
  • In general 1

Customers don't like

  • Unconscionable requests3
  • Will not use phones2
  • Extorsion methods2
  • Documentation stinks on how to use their system2
  • Unknownemployee1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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