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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1062 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • No resolution 6
  • Internet speed 6
  • Only apologies 4
  • Represenative was nice 4
  • Past performance 4

Customers don't like

  • Awful customer service18
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Facebook

Media
  • 0 ISSUES RESOLVED
  • 72 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Website
Discounts and Special Offers
  • Everyone else is on there because it is free 1
  • In general 1
  • It until this new security policy 1
  • One gal tried to help but they cut her off 1
  • That is all 1

Customers don't like

  • Unconscionable requests2
  • Documentation stinks on how to use their system1
  • Will not use phones1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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