PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Directv

Cox Communications and Directv Overview

Total reviews
1509
13112
Company responses
0
0
Issues resolved
7
40

Cox Communications and Directv Consumer Ratings

Rank
256 out of 1428 in Telecommunications category
220 out of 1428 in Telecommunications category
Customer service
183 in category
171 in category
Product or Service Quality
162 in category
142 in category
Billing Practices
198 in category
144 in category
Price Affordability
319 in category
270 in category

Cox Communications and Directv Rating Details

Customer service
1.4 (557 reviews)
1.4 (4204 reviews)
Reviewer's quote

...Cell phone mobile data as Wi-Fi more desirable from Verizon than Customer Service reps like James. (Nosy Jerk)..

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...When contract up likely will not stay with them if this is an indication of their customer service..

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Product or Service Quality
1.7 (518 reviews)
1.8 (3847 reviews)
Reviewer's quote

I was trying to register for Unemployment during the Covid-19 pandemic and Cox turned off my service for non payment even after I already had spoken to them and explained that I had not received and stimulus for the care act or any unemployment yet . They also demanded that the full bill be paid in...

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They get penalized for being on the phone too long(Cant be over 10 min average), processing service calls to fix equipment, and even for filing claims!, which is what DTV Protection Plan Premiers sole purpose is! This leads to agents lying, hanging up on you if you have multiple claims,...

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Billing Practices
1.4 (501 reviews)
1.7 (3501 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Price Affordability
1.4 (477 reviews)
1.6 (3623 reviews)
Reviewer's quote

When I moved to a different state, Arkansas has constantly sent me bills for equipment not returned, even though the price of supposed equipment, is what my normal monthly bill had been. And all equipment was returned, shipped through UPS, at Cox request. When I tried to speak with the lady in...

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Has anyone noticed Direct TV is price gouging their customers during this virus pandemic? I scanned for movies to watch this morning as I do from time to time to record. 95% of the movies listed were "pay per view. " Even old movies that I watched for free before this virus outbreak...

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Cox Communications and Directv Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and Directv Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Cox Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Cox Communications and Directv Latest Reviews

Recent published reviews
1

I was trying to register for Unemployment during the Covid-19 pandemic and Cox turned off my service for non payment...

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1.2

Man where do I start. So when you call in, its pretty much luck of the draw. You may get an awesome agent, you more...

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1.9

...

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1

its raining. DIRECT TV - their satellites are so weak a single storm knocks it off air. cant believe we signed up with...

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Cox Communications and Directv Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (258 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)
  • Directv Tv Service (2722 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1232 reviews)