PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and DIRECTV as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
DIRECTV

Cox Communications and DIRECTV Overview

Total reviews 1888 14085
Company responses 0 0
Issues resolved 17 56

Cox Communications and DIRECTV Consumer Ratings

Rank
489 out of 2028 in Telecommunications category
424 out of 2028 in Telecommunications category
Customer service
408 in category
400 in category
Product or Service Quality
356 in category
314 in category
Billing Practices
444 in category
351 in category
Price Affordability
584 in category
518 in category

Cox Communications and DIRECTV Rating Details

Customer service
1.4
(774 reviews)
1.4
(4672 reviews)
Reviewer's quote

...No phone number for customer service. Just AWFUL!..

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Customer service would not talk to me because service address they had on file was not what I provided. I ended up having to drive to Reno ( 2 1/2 hrs one way) to AT&T store so they could verify my identity so Direct TV would take my call. No idea how they inserted wrong address but super...

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Product or Service Quality
1.7
(706 reviews)
1.8
(4258 reviews)
Reviewer's quote

ACP cox will not transfer service I have called for four weeks for one thing to be done. Now I have no service and a bill...

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We seem to have an issue with streaming and have to troubleshoot the device getting frustrated with the service..

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Billing Practices
1.5
(684 reviews)
1.7
(3899 reviews)
Reviewer's quote

I believe the FCC needs to step in here and/or escalate Cox's issues to the appropriate agencies to protect the customer from such poor service and billing practices. As I have told many reps to put into the notes, my comment about Cox is, "Aside from that, Mrs. Lincoln, how was the play?" I have...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Price Affordability
1.4
(658 reviews)
1.6
(4034 reviews)
Reviewer's quote

...Given the above, what is the best price you can give me and EXACTLY what is included?..

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I stayed with directv longer then I should, but when I finally went to a different service I was flooded with calls why I left and we have a great package price for you! When I asked for better pricing as a subscriber didn't happen. After I left then here comes the "better" pricing. Then when you...

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Cox Communications and DIRECTV Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and DIRECTV Most Positive Reviews

Top rated reviews
5

I like to know why everyday at 2 o'clock when I'm watching The Steve Harvey Show Dr Oz on WNB wh Channel it freezes up...

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5

Another pissed off ( long time customer). The new screen sucks. And most everyone I talk to about it feels the same...

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5

These techs are knowledgeable, respectful, and efficient. Professional all the way. Convenience of the call before from...

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5

Can you get the print any smaller on the guide info.? I hate the new print size, awful!

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Cox Communications and DIRECTV Most Critical Reviews

Lowest rated reviews
1

26 year loyal customer with Cox, I have paid them over $4500 a year for many of those years, and very seldom, if ever...

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1

You have more time spent in commercials than the program I am watching. For an hour show, I saw an hour and a half of...

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1

Switched to Cox Cable on 7/30. Today is 8/2. Since 7/30, I have had (including the installer) 3 techs out to my house,...

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1

I have AT&T Direct TV cable service at my home. On September 1, 2019, the cable service stopped. Called AT&T support/tec...

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Cox Communications and DIRECTV Latest Reviews

Recent published reviews
No votes

I refuse to pay any fee to talk to anyone and if this is how you treat your customers when they call to report a line...

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4

I couldn't watch my home team The Pelicans play at home because someone removed the Chanel 675 I normally watch them on...

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No votes

Cox solved my problem quickly at the corporate office! thank you for your website. My service is back on and I also got...

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No votes

My credit card expired. My card has the same numbers, but a new expiration date. I have tried several times, but cannot...

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