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Cox Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 1131 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • No resolution 6
  • Internet speed 6
  • Represenative was nice 4
  • Past performance 4
  • Only apologies 4

Customers don't like

  • Awful customer service16
  • Service support7
  • Current performance6
  • Did not honor committments5
  • Billing4
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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9797 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service313
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1382118

They are both equally bad.We need a Congressional investigation of all telecom companies.

They have a franchise that allows them to offer poor service, and gouge customers.There is no real competition.