PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Directv

Cox Communications and Directv Overview

Total reviews
1463
12965
Company responses
0
0
Issues resolved
5
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12965 reviews. It is 11502 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cox Communications customer support team and Directv customer service.

Cox Communications and Directv Consumer Ratings

Rank
250 out of 1946 in Telecommunications category
218 out of 1946 in Telecommunications category
Customer service
189 in category
173 in category
Product or Service Quality
160 in category
150 in category
Billing Practices
204 in category
139 in category

According to consumer ratings and reviews, Directv ranks 32 points higher in the Telecommunications category than Cox Communications. People gave Cox Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 376 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Cox Communications. Regarding Billing Practices criterion, consumers gave Cox Communications 1.4 stars and it is 64% greater than other in category. Directv however was rated 1.7 stars and it is 75% greater than other in category.

Cox Communications and Directv Rating Details

Customer service
1.4 (536 reviews)
1.4 (4132 reviews)
Reviewer's quote

The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout...

PissedConsumer1710427

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.7 (494 reviews)
1.8 (3772 reviews)
Reviewer's quote

cox wanted me to change their equipment. now does not work.

PissedConsumer1709775

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Billing Practices
1.4 (481 reviews)
1.7 (3429 reviews)
Reviewer's quote

Don't try to cancel cox cable. They are very dishonest people. You can't cancel on line. You have to call and then a transfer and then a request to cancel. A big sales pitch. I still want to cancel. They'll tell you ok. Then you find out that you get another bill. You call and question about you...

Bernard A

...until AT&T took over, then customer service has gone to Satan's house in a handbasket! I cancelled service then fought for several weeks over continued billing, threats to go to collections, and all the other complaints you see here. I did, however, find a solution: File a complaint with the Better Business Bureau and the FCC. Within days I was contacted by...

PissedConsumer1724157

Cox Communications and Directv Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and Directv Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Cox Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Cox Communications and Directv Latest Reviews

Recent published reviews
1

Since August to November, communicated many times with Cox regarding the $50 Dollars prepaid rewards card, finally...

Read all 1463 reviews
1

Well here is where the issue of "if you don't like the new TOS you have the right to switch to a different provider" I h...

Read all 12965 reviews

Cox Communications and Directv Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (253 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)
  • Directv Tv Service (2702 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)