PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Directv

Cox Communications and Directv Overview

Total reviews
1535
13183
Company responses
0
0
Issues resolved
7
41

Cox Communications and Directv Consumer Ratings

Rank
266 out of 1430 in Telecommunications category
228 out of 1430 in Telecommunications category
Customer service
194 in category
182 in category
Product or Service Quality
177 in category
157 in category
Billing Practices
225 in category
161 in category
Price Affordability
340 in category
287 in category

Cox Communications and Directv Rating Details

Customer service
1.4 (571 reviews)
1.4 (4241 reviews)
Reviewer's quote

...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

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To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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Product or Service Quality
1.7 (534 reviews)
1.8 (3878 reviews)
Reviewer's quote

The service problems for my home internet service have persisted for ~5-months remain. These failures make my Internet services (contracted for 150Mbps) essentially unavailable to me for a majority of the time. Tech support insisted I had to upgrade to Gigablast without any real testing of my...

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...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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Billing Practices
1.4 (514 reviews)
1.7 (3532 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Price Affordability
1.4 (492 reviews)
1.6 (3658 reviews)
Reviewer's quote

...that is price gouging. I am elderly and disabled and $78. 00 buys my food...

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...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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Cox Communications and Directv Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and Directv Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Cox Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Cox Communications and Directv Latest Reviews

Recent published reviews
1

The service problems for my home internet service have persisted for ~5-months remain. These failures make my Internet s...

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1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

We had the storm Isaias come through on 8/4. Our internet has been out since then and Cox still has no idea when...

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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Cox Communications and Directv Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (260 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)