PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Directv

Cox Communications and Directv Overview

Total reviews 1553 13261
Company responses 0 0
Issues resolved 8 41

Cox Communications and Directv Consumer Ratings

Rank
286 out of 1450 in Telecommunications category
247 out of 1450 in Telecommunications category
Customer service
191 in category
179 in category
Product or Service Quality
174 in category
153 in category
Billing Practices
213 in category
148 in category
Price Affordability
329 in category
282 in category

Cox Communications and Directv Rating Details

Customer service
1.4 (580 reviews)
1.4 (4272 reviews)
Reviewer's quote

Horrible customer service bad attitude employees..

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...had to do order over on the phone with customer service. Was not offered the gift cards I am not the one so screwed up so why should I lose 300 dollars in gift cards. Appreciate your help mike Doyle 919 610 7485..

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Product or Service Quality
1.7 (543 reviews)
1.8 (3908 reviews)
Reviewer's quote

Inferior service and customer support..

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I called customer support 3 wks before my service was shut off. I ask told them that i could pay something when i got paid. I was told that they wanted the full amount...

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Billing Practices
1.4 (521 reviews)
1.7 (3557 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Price Affordability
1.4 (502 reviews)
1.6 (3688 reviews)
Reviewer's quote

...that is price gouging. I am elderly and disabled and $78. 00 buys my food...

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...through to someone, who can actually help, most drag it out,, only to tell you they cannot ""fix""it OR TO GIVE YOU???DISCOUNT OFF REGULAR==SUPER INFLATED PRICES,? and we have spent no less than 100 hrs with them, most of the time they act as if it is resolved, then the bill is ok for two-months,, then bam= twice the price'=i. e-...

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Cox Communications and Directv Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and Directv Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Cox Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Cox Communications and Directv Latest Reviews

Recent published reviews
1

Horrible customer service bad attitude employees

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3.4

I have been a customer of directv, and I am very unhappy with you not having channel on. I will go to another company,...

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No votes

Hurricane Sally hit September 15, 2020. It is now October 8, 2020, over three weeks since the hurricane. The power was...

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1

You have the worst subcontractors and I am tired of this. I had an appt Friday technician appeared gone under the...

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Cox Communications and Directv Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (264 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Tv Service (110 reviews)
  • Directv Tv Service (2730 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)