PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
Directv

Cox Communications and Directv Overview

Total reviews
1475
13009
Company responses
0
0
Issues resolved
5
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13009 reviews. It is 11534 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cox Communications customer support team and Directv customer service.

Cox Communications and Directv Consumer Ratings

Rank
251 out of 1908 in Telecommunications category
220 out of 1908 in Telecommunications category
Customer service
179 in category
167 in category
Product or Service Quality
160 in category
147 in category
Billing Practices
196 in category
135 in category

According to consumer ratings and reviews, Directv ranks 31 points higher in the Telecommunications category than Cox Communications. People gave Cox Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 390 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Cox Communications. Regarding Billing Practices criterion, consumers gave Cox Communications 1.4 stars and it is 66% greater than other in category. Directv however was rated 1.7 stars and it is 76% greater than other in category.

Cox Communications and Directv Rating Details

Customer service
1.4 (541 reviews)
1.4 (4152 reviews)
Reviewer's quote

...Over the last couple of years, they have REALLY improved customer service..

Jon K

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Product or Service Quality
1.7 (501 reviews)
1.8 (3792 reviews)
Reviewer's quote

had cox telephone and internet for years,now they can not service land line. found local office,only temporary workers in it..

PissedConsumer1736357

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666
Billing Practices
1.4 (485 reviews)
1.7 (3450 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

PissedConsumer1301130

...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

PissedConsumer894513

Cox Communications and Directv Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cox Communications and Directv Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Cox Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Cox Communications and Directv Latest Reviews

Recent published reviews
1

We had service for 1 month at a memory care center for my 85 year old relative. We had to move her and canceled the serv...

Read all 1475 reviews
3

I am so beyond sick and disgusted how you charge money for James Stewart, Spencer Tracy era movies. Are you kidding...

Read all 13009 reviews

Cox Communications and Directv Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (121 reviews)
  • Directv Tv Service (2709 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)