PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and Covergirl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
Covergirl

Mac Cosmetics and Covergirl Overview

Total reviews
215
366
Company responses
0
0
Issues resolved
3
0

Covergirl was first mentioned on PissedConsumer on Oct 3, 2008 and since then this brand received 366 reviews. It is 151 reviews more than Mac Cosmetics received since May 25, 2011.

Mac Cosmetics and Covergirl Consumer Ratings

Rank
107 out of 1215 in Cosmetics and Personal Care category
65 out of 1215 in Cosmetics and Personal Care category
Customer service
131 in category
35 in category
Staff
125 in category
43 in category
Product or Service Quality
59 in category
62 in category

According to consumer ratings and reviews, Covergirl ranks 42 points higher in the Cosmetics and Personal Care category than Mac Cosmetics. People gave Mac Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 290 points higher than the worst rated brand in this category. At the same time, Covergirl was rated 2.7 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Covergirl has a higher rating than Mac Cosmetics. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. Covergirl however was rated 2.5 stars and it is 85% greater than other in category.

Mac Cosmetics and Covergirl Rating Details

Customer service
1.4 (96 reviews)
2.7 (79 reviews)
Reviewer's quote

The worst customer service ever! No one is responsible for anything. Processing time of online order is 5-7 (even though promised 1-2 days) business days plus shipping time. After a week of waiting, my order was still processing, so I called customer service and everyone said "there is nothing we...

Natalya S

Customer service rep was very condescending..

PissedConsumer1658834
Staff
1.5 (93 reviews)
2.8 (64 reviews)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

I have been buying your cover girl eye brow pencil crayon for years , lately it breaks every time I sharpen it , can’t even use it without sharpening it at least 6/8 times , it’s ridiculous

Gracie A
Product or Service Quality
2.6 (83 reviews)
2.5 (88 reviews)
Reviewer's quote

2, product defects Bluetooth and wifi *** out needed to take it in for the week for the motherboard to be replaced! 3, entry level RAM is CAPPED less then other iMacs. and again costs way more trough apple! but good thing is you can do it yourself! 4, Fusion Drive GARBAGE! 5400 speed drive with...

Ricky M

...I love covergirl cosmetics, and I am all about saving money but in the past few years the product gets more and more expensive for less and less product. And the product is inferior to what it once was..

shani g

Mac Cosmetics and Covergirl Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
  • Colour
  • Lipstick color and case
  • Somewhat liked
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • Old product
  • Super stay 24 color
  • Makeup

Mac Cosmetics and Covergirl Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

5

I have been buying Covergirl ClumpCrusher mascara ever sinse it first come on the market I heard about it on Ellen ....

Mac Cosmetics and Covergirl Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

1

I tried to remove Cover Girl's Bombshell Volume mascara last night and to my horror the only thing that was coming off w...

Mac Cosmetics and Covergirl Latest Reviews

Recent published reviews
1

If you need MAC products, buy it through third party like Nordstrom, Macy's etc.
Never buy things directly through MAC. T...

Read all 215 reviews
1

Horrible product!! Their eyebrow liquid enhancement is the worst Ive used. Throwing it out. :((

Read all 366 reviews

Mac Cosmetics and Covergirl Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (34 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)
  • Covergirl Mascara (45 reviews)
  • Covergirl Commercial (25 reviews)
  • Covergirl Foundation (22 reviews)