PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Coventry Health Care

United Healthcare and Coventry Health Care Overview

Total reviews 1071 382
Company responses 0 0
Issues resolved 7 0

United Healthcare and Coventry Health Care Consumer Ratings

Rank
244 out of 1822 in Insurance category
341 out of 1822 in Insurance category
Customer service
240 in category
296 in category
Product or Service Quality
206 in category
279 in category
Website
237 in category
299 in category
Diversity of Products or Services
246 in category
313 in category

United Healthcare and Coventry Health Care Rating Details

Customer service
1.4
(467 reviews)
1.3
(172 reviews)
Reviewer's quote

...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Product or Service Quality
1.5
(404 reviews)
1.3
(151 reviews)
Reviewer's quote

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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Website
1.7
(385 reviews)
1.5
(149 reviews)
Reviewer's quote

...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Diversity of Products or Services
1.6
(368 reviews)
1.4
(137 reviews)
Reviewer's quote

I did not get half the insurance Medicare that they said they were giving me,I also did not get the monthly food and services card. upon getting hold of the agent ,he lied somemore,saying he would set up an in person interview. try to talk to company,phone# goes to a full mailbox...

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If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it..

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United Healthcare and Coventry Health Care Pros and Cons

Pros
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • Runaround they have given me
  • That they lied
  • Customer service
  • Poor billing system
  • Long hold times

United Healthcare and Coventry Health Care Most Positive Reviews

Top rated reviews
5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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United Healthcare and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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1

I called to cancel my health care plan so I would not be charged again, was told everything was taken care of and I was...

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1

I called 3 times to confirm that I have a zero copay on prescriptions. Three different customer service employees confi...

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1

This company is nothing but a bunch of useless thieves! I have had the absolute worst experience through Coventry and...

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United Healthcare and Coventry Health Care Latest Reviews

Recent published reviews
1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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1

This company will not get me in touch with the right people to get copies of past EOBs I need for tax purposes. I have...

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No votes

I was told I would only pay 20. Dollars for my physical therapy!!! Im still paying 40. Dollars.
Now you say I w to pay 19...

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1.2

WHEN I DID GET A REP THE QUESTION WAS ALWAYS "WHAT PLAN ARE YOU CALLIN ABOUT" AND THEN OFFERED ANOTHET DISCONNECTED...

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