PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Coventry Health Care

United Healthcare and Coventry Health Care Overview

Total reviews
701
376
Company responses
0
0
Issues resolved
4
0

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 701 reviews. It is 325 reviews more than Coventry Health Care received since Dec 28, 2008.

United Healthcare and Coventry Health Care Consumer Ratings

Rank
185 out of 1479 in Insurance category
196 out of 1479 in Insurance category
Customer service
180 in category
143 in category
Product or Service Quality
145 in category
137 in category
Website
178 in category
174 in category

According to consumer ratings and reviews, United Healthcare ranks 11 points higher in the Insurance category than Coventry Health Care. People gave United Healthcare 1.2 stars for Customer service criterion in Insurance category and it is 272 points higher than the worst rated brand in this category. At the same time, Coventry Health Care was rated 1.3 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Coventry Health Care has a higher rating than Coventry Health Care. Regarding Website criterion, consumers gave United Healthcare 1.5 stars and it is 61% greater than other in category. Coventry Health Care however was rated 1.5 stars and it is 62% greater than other in category.

United Healthcare and Coventry Health Care Rating Details

Customer service
1.2 (281 reviews)
1.3 (169 reviews)
Reviewer's quote

...This has been, unequivocally, the worst customer service experience I've ever had. Oh, and the final outcome. There wasn't one...

Joseph C

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J
Product or Service Quality
1.3 (239 reviews)
1.3 (149 reviews)
Reviewer's quote

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Kenneth S
Website
1.5 (238 reviews)
1.5 (146 reviews)
Reviewer's quote

...website doesn't allow you to chat only refers you to phone number to be placed on hold. I want my money back..

RZ

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

PissedConsumer906831

United Healthcare and Coventry Health Care Pros and Cons

Pros
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Poor billing system
  • Long hold times

United Healthcare and Coventry Health Care Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

United Healthcare and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

United Healthcare and Coventry Health Care Latest Reviews

Recent published reviews

I need help with a bill. 917.326.0604. Please call me back

Read all 701 reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews

United Healthcare and Coventry Health Care Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (64 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)