PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Coventry Health Care

United Healthcare and Coventry Health Care Overview

Total reviews 746 377
Company responses 0 0
Issues resolved 4 0

United Healthcare and Coventry Health Care Consumer Ratings

Rank
201 out of 1084 in Insurance category
253 out of 1084 in Insurance category
Customer service
147 in category
135 in category
Product or Service Quality
117 in category
121 in category
Website
167 in category
161 in category
Diversity of Products or Services
164 in category
154 in category

United Healthcare and Coventry Health Care Rating Details

Customer service
1.2 (307 reviews)
1.3 (169 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Product or Service Quality
1.4 (265 reviews)
1.3 (149 reviews)
Reviewer's quote

...My provider said I need a cat scan for a lump in my groin stat the next day I was denied service from UHC . I could have cancer or infection doctor didnt know. But UHC seems to know Not serious enough for them...

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...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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Website
1.5 (260 reviews)
1.5 (146 reviews)
Reviewer's quote

...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Diversity of Products or Services
1.3 (247 reviews)
1.4 (136 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it..

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United Healthcare and Coventry Health Care Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Poor billing system
  • Long hold times

United Healthcare and Coventry Health Care Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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United Healthcare and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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United Healthcare and Coventry Health Care Latest Reviews

Recent published reviews
1.7

I was transferred five times and on hold for 45 minutes until I hung up and had to call back and was on hold for an...

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No votes

I used to have insurance with id #:
001082**** becuse of my age turned 65
I had to change my insurance . Not I need to vis...

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1.8

Being a healthy individual, I only go to the doctor once a year for a routine check up which I've always known to be...

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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United Healthcare and Coventry Health Care Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • United Healthcare Health Plan (36 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Claim (21 reviews)
  • Coventry Health Care Medical Claim (9 reviews)