PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Coventry Health Care

United Healthcare and Coventry Health Care Overview

Total reviews
731
377
Company responses
0
0
Issues resolved
4
0

United Healthcare and Coventry Health Care Consumer Ratings

Rank
197 out of 1060 in Insurance category
248 out of 1060 in Insurance category
Customer service
172 in category
153 in category
Website
190 in category
181 in category
Product or Service Quality
139 in category
140 in category
Diversity of Products or Services
204 in category
178 in category

United Healthcare and Coventry Health Care Rating Details

Customer service
1.2 (300 reviews)
1.3 (169 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Website
1.5 (255 reviews)
1.5 (146 reviews)
Reviewer's quote

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today...

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Product or Service Quality
1.3 (254 reviews)
1.3 (149 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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Diversity of Products or Services
1.3 (240 reviews)
1.4 (136 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it..

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United Healthcare and Coventry Health Care Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Poor billing system
  • Long hold times

United Healthcare and Coventry Health Care Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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United Healthcare and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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United Healthcare and Coventry Health Care Latest Reviews

Recent published reviews
1

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today. It keeps on...

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No votes

Number no longer in service

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1

UHC is now the worst healthcare insurance company in the U.S. and one of the largest in the world...sad statement. I am...

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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United Healthcare and Coventry Health Care Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)