PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
United Healthcare

Coventry Health Care and United Healthcare Overview

Total reviews
376
689
Company responses
0
0
Issues resolved
0
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 689 reviews. It is 313 reviews more than Coventry Health Care received since Dec 28, 2008.

Coventry Health Care and United Healthcare Consumer Ratings

Rank
193 out of 1883 in Insurance category
226 out of 1883 in Insurance category
Customer service
143 in category
179 in category
Billing Practices
176 in category
163 in category
Product or Service Quality
135 in category
149 in category

According to consumer ratings and reviews, Coventry Health Care ranks 33 points higher in the Insurance category than United Healthcare. People gave Coventry Health Care 1.3 stars for Customer service criterion in Insurance category and it is 306 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that United Healthcare has a higher rating than Coventry Health Care. Regarding Product or Service Quality criterion, consumers gave Coventry Health Care 1.3 stars and it is 70% greater than other in category. United Healthcare however was rated 1.3 stars and it is 67% greater than other in category.

Coventry Health Care and United Healthcare Rating Details

Customer service
1.3 (169 reviews)
1.2 (276 reviews)
Reviewer's quote

Member unable to receive proper level of care for optimal recovery from acute medical condition due to insurance coverage.

Shayleigh

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Billing Practices
1.2 (154 reviews)
1.3 (216 reviews)
Reviewer's quote

Coventry Heath Care of Health America One, subsidiary of Aetna, has for the last 5 months of 2016 consistently over billed us for our monthly premium. We are enrolled in the ACA and have a premium of $30.53 per month. We have received bills as high as $2600 for one month, other times hundreds of...

PissedConsumer978221

Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

Joseph C
Product or Service Quality
1.3 (149 reviews)
1.3 (235 reviews)
Reviewer's quote

I have been trying to fix a mistake made on their part since December 27, 2018. They claimed I had another insurance though I did not. Thus, they denied coverage. I was on the phone a dozen times talked to many who could not figure out about mid January. Finally they admitted to the mistake. Guess...

Roz K

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

Coventry Health Care and United Healthcare Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Customer service
  • That they lied
  • Runaround they have given me

Coventry Health Care and United Healthcare Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Coventry Health Care and United Healthcare Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Coventry Health Care and United Healthcare Latest Reviews

Recent published reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Coventry Health Care and United Healthcare Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)