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Delete
  • 0 ISSUES RESOLVED
  • 331 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service23
  • Poor billing system17
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
Delete
  • 2 ISSUES RESOLVED
  • 466 TOTAL REVIEWS
  • $670K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • One rep did try to help me 5
  • Premiums ok 4
  • Not much 3
  • Actually they were polite while lying to me 2
  • Medical claims are processed easily 2

Customers don't like

  • Being lied to13
  • Useless customer service13
  • Customer service9
  • Uncaring6
  • Worst customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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