PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
United Healthcare

Coventry Health Care and United Healthcare Overview

Total reviews
377
726
Company responses
0
0
Issues resolved
0
4

Coventry Health Care and United Healthcare Consumer Ratings

Rank
246 out of 1051 in Insurance category
196 out of 1051 in Insurance category
Customer service
152 in category
174 in category
Billing Practices
185 in category
158 in category
Product or Service Quality
141 in category
138 in category
Website
179 in category
187 in category

Coventry Health Care and United Healthcare Rating Details

Customer service
1.3 (169 reviews)
1.2 (297 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Read full review

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

Read full review
Billing Practices
1.2 (154 reviews)
1.4 (230 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

Read full review

Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

Read full review
Product or Service Quality
1.3 (149 reviews)
1.3 (251 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Read full review

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

Read full review
Website
1.5 (146 reviews)
1.5 (252 reviews)
Reviewer's quote

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

Read full review

...Got access to website. But iphone apps wont let me log in..

Read full review

Coventry Health Care and United Healthcare Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Customer service
  • That they lied
  • Runaround they have given me

Coventry Health Care and United Healthcare Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Read full review
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Read full review
4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

Read full review
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

Read full review

Coventry Health Care and United Healthcare Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Read full review
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Read full review
1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

Read full review
1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

Read full review

Coventry Health Care and United Healthcare Latest Reviews

Recent published reviews
No votes

Number no longer in service

Read full review
No votes

T E R R I B L E !!!!!! No le recomiendo a nadie esta aseguranza. tarde mas de medio dia tratando de hacer una cita para...

Read full review
No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read full review
1

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice...

Read full review

Coventry Health Care and United Healthcare Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)