PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare
Coventry Health Care

Tricare and Coventry Health Care Overview

Total reviews
357
377
Company responses
0
0
Issues resolved
3
0

Tricare and Coventry Health Care Consumer Ratings

Rank
164 out of 1068 in Insurance category
248 out of 1068 in Insurance category
Customer service
177 in category
154 in category
Website
206 in category
181 in category
Reliability
129 in category
139 in category
Product or Service Quality
150 in category
140 in category

Tricare and Coventry Health Care Rating Details

Customer service
1.2 (195 reviews)
1.3 (169 reviews)
Reviewer's quote

The amount of anger and frustration that these incompetent customer service agents cause me is indescribable. They have absolutely zero compassion and repeat themselves like robots, even though I try and explain my situation countless times to relay to them why their DOD script makes no sense and...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Website
1.5 (171 reviews)
1.5 (146 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Reliability
1.2 (167 reviews)
1.2 (87 reviews)
Reviewer's quote

Typical government and crap service and standards. Literally have to have a referral for everything, including follow-up appts with specialists. Limited to the crappiest doctors who are so desperate for customers they'll take any insurance. At this point, I would literally rather pay for insurance...

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I have been trying to fix a mistake made on their part since December 27, 2018. They claimed I had another insurance though I did not. Thus, they denied coverage. I was on the phone a dozen times talked to many who could not figure out about mid January. Finally they admitted to the mistake. Guess...

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Product or Service Quality
1.3 (163 reviews)
1.3 (149 reviews)
Reviewer's quote

...a couple days ago to get updated info regarding covid-19 (even internally some supervisors said they thought it would blow over) On the other hand, you *** service members are the cream of the crap. Ive never dealt with more entitled sons-of-bitches in my life. If a doctor *** up some paperwork its our...

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...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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Tricare and Coventry Health Care Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • To many issues to explain in this forum
  • Customer care
  • Customer service
  • Poor billing system
  • Long hold times

Tricare and Coventry Health Care Most Positive Reviews

Top rated reviews
5

Im a employee for them. The incomeptence in this company really drives home the *** flows downstream" Humana does not gi...

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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Tricare and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

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1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

I am 100% disabled according to the VA. I am married to a 20 plus year retiree of the US military. My wife still works a...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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Tricare and Coventry Health Care Latest Reviews

Recent published reviews
1.2

Customer Service: 1/5 because it's probably a 1 in 5 chance you get a decent person to talk to.
I move around the country...

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No votes

Number no longer in service

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1.3

Typical government and crap service and standards. Literally have to have a referral for everything, including...

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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Tricare and Coventry Health Care Products and Services

Most reviewed product and services
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)