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Delete
  • 0 ISSUES RESOLVED
  • 341 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Staff
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 4
  • Website access 2

Customers don't like

  • Customer service13
  • Poor billing system12
  • Long hold times4
  • Poor website4
  • Slow pre-authorization3
Delete
  • 1 ISSUES RESOLVED
  • 739 TOTAL REVIEWS
  • $3M CLAIMED LOSSES
  • $71.9K AVERAGE LOSS
1.1
Customer service
Billing Practices
Website
Diversity of Products or Services
Staff
  • Annoying 15
  • Amazing simplicity of there customer service 2
  • Brow beating them with my insurance know-how 2
  • Fair and easy going 2
  • Ticking them off 2

Customers don't like

  • Repeated phone calls19
  • Harassing phone calls15
  • Harassing phone calls all day15
  • False self-representation12
  • Constant phone calls10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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