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  • 0 ISSUES RESOLVED
  • 337 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.2K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service25
  • Poor billing system20
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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Metlife

Insurance
  • 0 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $17.1K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Operators who have been helpful 2
  • No one 1

Customers don't like

  • Customer service12
  • Being passed back and forth with no resolution5
  • Not trustworthy5
  • Creation a serious problem due to lack of compency4
  • Lack of customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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