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  • 0 ISSUES RESOLVED
  • 346 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $11.7K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Some people at customer service 5
  • Customer service reps who genuinely tried to help 4
  • Agents admit website is a fail 4
  • Agent 4
  • Website access 2

Customers don't like

  • Customer service17
  • Poor billing system12
  • Poor website4
  • Long hold times4
  • Slow pre-authorization3
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Metlife

Insurance
  • 0 ISSUES RESOLVED
  • 256 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $15.8K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Operators who have been helpful 2
  • No one 1

Customers don't like

  • Customer service6
  • Being passed back and forth with no resolution3
  • Prejudice against those with mental illness2
  • Not trustworthy2
  • Denied claim2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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