Coventry Health Care vs Kaiser Permanente

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  • 0 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.6K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Some people at customer service 4
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service24
  • Poor billing system20
  • Slow pre-authorization8
  • Plans7
  • Did not resolve problem6

Products by Coventry Health Care

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Kaiser Permanente

Hospitals, Clinics and Medical Centers, Doctors
  • 0 ISSUES RESOLVED
  • 318 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $24.4K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Doctor 5
  • Option i had to suggest was followed 2
  • Fulfilled prescription 1
  • Nurse 1
  • Nice building doctors seemed distant 1

Customers don't like

  • Rising costs and bad service7
  • Customer service5
  • Felt unimportant5
  • No good answers5
  • Wrong advise4

Products by Kaiser Permanente

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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