Coventry Health Care vs Insurance Express

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  • 0 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.6K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Some people at customer service 4
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service24
  • Poor billing system20
  • Slow pre-authorization8
  • Plans7
  • Did not resolve problem6

Products by Coventry Health Care

No items

Delete
  • 0 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
2.1
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Customer service 3
  • Quality 2
  • Courteous employees 1
  • Pleasant people 1
  • How helpful they were 1

Customers don't like

  • Lack of action and promptness1
  • Rude1
  • Wait time over the phone1

Products by Insurance Express

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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