PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Humana

Coventry Health Care and Humana Overview

Total reviews
377
590
Company responses
0
0
Issues resolved
0
3

Coventry Health Care and Humana Consumer Ratings

Rank
248 out of 1060 in Insurance category
191 out of 1060 in Insurance category
Customer service
151 in category
162 in category
Billing Practices
185 in category
172 in category
Product or Service Quality
138 in category
136 in category
Website
179 in category
182 in category

Coventry Health Care and Humana Rating Details

Customer service
1.3 (169 reviews)
1.2 (230 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Read full review

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

Read full review
Billing Practices
1.2 (154 reviews)
1.3 (187 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

Read full review

called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

Read full review
Product or Service Quality
1.3 (149 reviews)
1.3 (195 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Read full review

Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

Read full review
Website
1.5 (146 reviews)
1.5 (191 reviews)
Reviewer's quote

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

Read full review

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

Read full review

Coventry Health Care and Humana Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Customer service
  • Misleading plan coverage
  • Health coverage

Coventry Health Care and Humana Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Read full review
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Read full review
4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

Read full review
5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

Read full review

Coventry Health Care and Humana Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Read full review
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Read full review
1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

Read full review
1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

Read full review

Coventry Health Care and Humana Latest Reviews

Recent published reviews
No votes

Number no longer in service

Read full review
5

Humana withdrew over $400.00 from my personnel bank account. I was not informed that this withdraw was going to take...

Read full review
No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read full review
No votes

It was a Thankyou for the masks sent to us. I obviously posted it on the wrong site.

Read full review

Coventry Health Care and Humana Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (55 reviews)
  • Humana Dental Insurance (48 reviews)