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  • 0 ISSUES RESOLVED
  • 341 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 4
  • Website access 2

Customers don't like

  • Customer service13
  • Poor billing system12
  • Long hold times4
  • Poor website4
  • Slow pre-authorization3
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Humana

Insurance
  • 1 ISSUES RESOLVED
  • 409 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Prescription drug coverage 4
  • Agrivating 2
  • Attitude of agents on the phone 2
  • Doctor 2
  • Very little about humana 2

Customers don't like

  • Customer service11
  • Misleading plan coverage9
  • Health coverage5
  • Incorrect marketing information4
  • Price4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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