PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Humana

Coventry Health Care and Humana Overview

Total reviews
376
561
Company responses
0
0
Issues resolved
0
3

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 561 reviews. It is 185 reviews more than Coventry Health Care received since Dec 28, 2008.

Coventry Health Care and Humana Consumer Ratings

Rank
196 out of 1481 in Insurance category
180 out of 1481 in Insurance category
Customer service
142 in category
148 in category
Billing Practices
175 in category
159 in category
Product or Service Quality
136 in category
133 in category

According to consumer ratings and reviews, Humana ranks 16 points higher in the Insurance category than Coventry Health Care. People gave Coventry Health Care 1.3 stars for Customer service criterion in Insurance category and it is 308 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.3 stars for Customer service criterion in this category and it is 302 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Humana has a higher rating than Coventry Health Care. Regarding Product or Service Quality criterion, consumers gave Coventry Health Care 1.3 stars and it is 70% greater than other in category. Humana however was rated 1.4 stars and it is 70% greater than other in category.

Coventry Health Care and Humana Rating Details

Customer service
1.3 (169 reviews)
1.3 (221 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J

...Horrible customer service..

PissedConsumer1772041
Billing Practices
1.2 (154 reviews)
1.3 (173 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

PissedConsumer885100

...Now I disputed my credit card charge and stopped payments on all future billings, faxed cancellation to the only department I could find that actually worked with medicare...

Aayan
Product or Service Quality
1.3 (149 reviews)
1.4 (183 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Kenneth S

Worst customer service ever!!!! Transferred many times no one knows what they're doing they all say something different and calls always go over seas - THE WORST..

PissedConsumer1713051

Coventry Health Care and Humana Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Customer service
  • Misleading plan coverage
  • Health coverage

Coventry Health Care and Humana Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Coventry Health Care and Humana Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Coventry Health Care and Humana Latest Reviews

Recent published reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews
1

Similar experience, only option given was to move to their advantage plan.
Filed a complaint with the state.

Read all 561 reviews

Coventry Health Care and Humana Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)
  • Humana Health Insurance (99 reviews)
  • Humana Customer Care (51 reviews)
  • Humana Dental Insurance (45 reviews)