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  • 0 ISSUES RESOLVED
  • 341 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 4
  • Website access 2

Customers don't like

  • Customer service13
  • Poor billing system12
  • Long hold times4
  • Poor website4
  • Slow pre-authorization3
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Express Scripts

Drug Stores and Drugs
Has verified representatives
  • 4 ISSUES RESOLVED
  • 73 COMPANY RESPONSES
  • 345 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $3.8K AVERAGE LOSS
1.9
Customer service
Website
Staff
  • Payments on high cost meds 2
  • Phone representative 2
  • Price 2
  • Trying to save money 2
  • Value for money on accurate prescription 2

Customers don't like

  • Very pooor service5
  • Being hung up on5
  • Customer service4
  • Treated with disrespect4
  • Delivery service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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