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Delete
  • 0 ISSUES RESOLVED
  • 331 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service23
  • Poor billing system17
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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Express Scripts

Drug Stores and Drugs
Has verified representatives
  • 3 ISSUES RESOLVED
  • 48 COMPANY RESPONSES
  • 314 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • Not one single thing 2
  • Notin 2
  • Payments on high cost meds 2
  • Phone representative 2
  • Price 2

Customers don't like

  • Being lied to10
  • Treated with disrespect9
  • No communication with patients8
  • Online ordering8
  • Customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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