PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and Cousins Subs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway
Cousins Subs

Subway and Cousins Subs Overview

Total reviews
1100
29
Company responses
0
0
Issues resolved
2
0

Subway was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 1100 reviews. It is 1071 reviews more than Cousins Subs received since Mar 17, 2013.

Subway and Cousins Subs Consumer Ratings

Rank
55 out of 1073 in Fast Food category
34 out of 1073 in Fast Food category
Customer service
48 in category
65 in category
Staff
52 in category
24 in category
Location
44 in category
39 in category

According to consumer ratings and reviews, Cousins Subs ranks 21 points higher in the Fast Food category than Subway. People gave Subway 1.6 stars for Customer service criterion in Fast Food category and it is 80 points higher than the worst rated brand in this category. At the same time, Cousins Subs was rated 1.3 stars for Customer service criterion in this category and it is 63 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cousins Subs has a higher rating than Subway. Regarding Location criterion, consumers gave Subway 2.9 stars and it is 66% greater than other in category. Cousins Subs however was rated 2.9 stars and it is 70% greater than other in category.

Subway and Cousins Subs Rating Details

Customer service
1.6 (322 reviews)
1.3 (13 reviews)
Reviewer's quote

...They have better than top notch customer service. They know how to treat a returning customer. Not like subway..

PissedConsumer1764549

Okay so I went to cousins at Midtown Milwaukee Wisconsin bad customer service Ray Jean on her phone cussing with an attitude when we walk in the door and there's 15 minutes left until the store closed and they said you can't get a hot sandwich what kind of crap is that. who wants a cold damn sub...

PissedConsumer1695917
Staff
1.6 (282 reviews)
2 (16 reviews)
Reviewer's quote

Bad customer service! Put 2 different sandwich on one tray! I am a strict vegan and the staff put a vegan subway and meat on same tray. Too lazy to give 2 trahs..

Laporcha

...I want to thank the staff and other customers in St. Francis WI for not caring, nobody cares to help anyone anymore. Good Job Cousins Store St Francis WI...

Larry C
Location
2.9 (261 reviews)
2.9 (10 reviews)
Reviewer's quote

...com or a telephone call from the owner/operator of the Wagoner location. (That is if customer service means anything to this company)..

Rocky M

...I’ve been going to this location for years and it be never experienced this. I’m m not sure what’s going on. But this is not acceptable...

Salena G

Subway and Cousins Subs Pros and Cons

Pros
  • Subs themselves were okay
  • Place of restraunt
  • Location
  • New pick up window
  • Good food fast service
Cons
  • Customer service
  • Service
  • Owners
  • Read my review
  • Wish they had a drive thru
  • Unsafe food

Subway and Cousins Subs Most Positive Reviews

Top rated reviews
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

4.5

I am trying to reach your business development team. I heard you are coming into Chicago and will be opening another 50...

Subway and Cousins Subs Most Critical Reviews

Lowest rated reviews
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

1

Early June 2019 Cousin's Subs, where the general manager Trey and other employees get high out back behind the store...

Subway and Cousins Subs Latest Reviews

Recent published reviews
1.9

Subway stole my money and didn't give me what I had ordered. I was missing two main ingredients. They called me a liar...

Read all 1100 reviews
1.8

My husband bought us two subs, mine was a cheesesteak. I bit into it and found NUMEROUS pieces of bone in it and it...

Read all 29 reviews

Subway and Cousins Subs Products and Services

Most reviewed product and services
  • Subway Sandwich (296 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)
  • Cousins Subs Sandwich (8 reviews)
  • Cousins Subs Customer Care (7 reviews)
  • Cousins Subs Italian Cheesesteak Sandwich (3 reviews)