PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subway and Cousins Subs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subway
Cousins Subs

Subway and Cousins Subs Overview

Total reviews
1283
41
Company responses
0
0
Issues resolved
2
0

Subway and Cousins Subs Consumer Ratings

Rank
44 out of 652 in Fast Food category
52 out of 652 in Fast Food category
Customer service
48 in category
69 in category
Location
44 in category
62 in category
Diversity of Products or Services
45 in category
50 in category
Price Affordability
58 in category
40 in category

Subway and Cousins Subs Rating Details

Customer service
1.6 (389 reviews)
1.2 (19 reviews)
Reviewer's quote

...Been trying to get a hold of customer service every month. Still nothing or no one!..

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I presented red coupon for a sub and didn't receive proper customer service or respect I would like a refund for poor customer service. Thank you..

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Location
2.8 (312 reviews)
2.5 (15 reviews)
Reviewer's quote

On the app it was bogo free sub for the location I selected but it didn’t give me the price and it automatically charged me. I kept calling to cancel I called about 6 times no one answered I literally had to drive to tell them to cancel my order but when I got there the lady didn’t know how to do...

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Every time I visit your location on 76th and Burleigh during lunch hours, the doors are locked. There is no reason for the doors to be locked during this time. If you don't have enough employees, you need to hire more people...

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Diversity of Products or Services
2.4 (312 reviews)
2.4 (14 reviews)
Reviewer's quote

...Very disappointed with the services. ImIp..

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Place order and when I arrived was told I did not call there. I confirmed number with cashier and was told oh well. You will need to find location where your food is at. Unreal. If that number is your location and the numbers are not transferred then it would be clearly. Also, as we were talking I...

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Price Affordability
2.6 (308 reviews)
2.9 (17 reviews)
Reviewer's quote

...You have to pay full price..

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I returned a sub that wasn't prepared correctly. The manager gave me the same sub back after he added the bacon that wasn't on the sandwich an hour before I returned it

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Subway and Cousins Subs Pros and Cons

Pros
  • Subs themselves were okay
  • Food
  • Place of restraunt
  • New pick up window
  • Good food fast service
  • Food
Cons
  • Customer service
  • Service
  • Were rude with me
  • Everything stated in my review
  • Unsafe food
  • Read my review

Subway and Cousins Subs Most Positive Reviews

Top rated reviews
5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

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5

All of my points for my order were not received

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5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

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4.5

I inquired about my order because 5 people who ordered after me received their order first. I asked a for a refund and...

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Subway and Cousins Subs Most Critical Reviews

Lowest rated reviews
1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

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1

Early June 2019 Cousin's Subs, where the general manager Trey and other employees get high out back behind the store...

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1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

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1

Omg once again !!! I placed s telephone order for pick up Threw the drive Thur!!!! I order a Italian special extra seaso...

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Subway and Cousins Subs Latest Reviews

Recent published reviews
No votes

Nasty veggies and rudeness old veggies

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No votes

Hello. I am writing because two employees at the All Stop Travel Plaza location of Cousins Subs, at N1551 Sunset Dr, Lod...

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3.6

I'm wondering why your stores don't have a sign posted for all customers to wear face mask like all other businesses. I...

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No votes

Unable to log into my account lost out on 266 points Im pissed

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Subway and Cousins Subs Products and Services

Most reviewed product and services
  • Subway Sandwich (315 reviews)
  • Subway Customer Care (115 reviews)
  • Subway Manager (95 reviews)
  • Cousins Subs Sandwich (10 reviews)
  • Cousins Subs Customer Care (9 reviews)
  • Cousins Subs Italian Cheesesteak Sandwich (4 reviews)