PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cousins Subs and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cousins Subs
Subway

Cousins Subs and Subway Overview

Total reviews 42 1385
Company responses 0 0
Issues resolved 0 4

Cousins Subs and Subway Consumer Ratings

Rank
67 out of 670 in Fast Food category
61 out of 670 in Fast Food category
Customer service
71 in category
52 in category
Product or Service Quality
67 in category
45 in category
Price Affordability
41 in category
67 in category
Quality of Food
71 in category
39 in category

Cousins Subs and Subway Rating Details

Product or Service Quality
1.5 (20 reviews)
1.8 (302 reviews)
Reviewer's quote

I presented red coupon for a sub and didn't receive proper customer service or respect I would like a refund for poor customer service. Thank you..

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Manager of subway kalkaji hv no sense of customer service and I have delivered salad which is very old and smells bad and straight put it in a bin..

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Customer service
1.2 (20 reviews)
1.6 (432 reviews)
Reviewer's quote

...After explaining that someone might need some training or customer service, I eventually hung up. We had to dismantle a $15 sandwich. If woman at window would have listened, there wouldnt have been an issue...

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Rude Customer Service I had to wait till she finished texting or searching the Internet for her to greet me and then they were out of Swiss cheese, mustard and lettuce. What else is available? I mean close the store. These are items needed on a sandwich...

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Price Affordability
2.9 (17 reviews)
2.5 (343 reviews)
Reviewer's quote

Place order and when I arrived was told I did not call there. I confirmed number with cashier and was told oh well. You will need to find location where your food is at. Unreal. If that number is your location and the numbers are not transferred then it would be clearly. Also, as we were talking I...

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...Ended up paying full price for both subs rather than come in person to untangle the accounting mess. Crazy system which is very confusing!!!!!..

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Location
2.4 (16 reviews)
2.8 (345 reviews)
Reviewer's quote

Every time I visit your location on 76th and Burleigh during lunch hours, the doors are locked. There is no reason for the doors to be locked during this time. If you don't have enough employees, you need to hire more people...

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On the app it was bogo free sub for the location I selected but it didn’t give me the price and it automatically charged me. I kept calling to cancel I called about 6 times no one answered I literally had to drive to tell them to cancel my order but when I got there the lady didn’t know how to do...

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Cousins Subs and Subway Pros and Cons

Pros
  • New pick up window
  • Good food fast service
  • Going off name only
  • Customer service
  • Food
  • Subs themselves were okay
Cons
  • Everything stated in my review
  • Unsafe food
  • Read my review
  • Customer service
  • Service
  • Rude staff

Cousins Subs and Subway Most Positive Reviews

Top rated reviews
5

All of my points for my order were not received

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5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

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4.5

I inquired about my order because 5 people who ordered after me received their order first. I asked a for a refund and...

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5

Subway in abilene kansas is the friendliest and cleanest store I've ever visited. I went around lunch time 12pm on a...

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Cousins Subs and Subway Most Critical Reviews

Lowest rated reviews
1

Early June 2019 Cousin's Subs, where the general manager Trey and other employees get high out back behind the store...

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1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

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1

Omg once again !!! I placed s telephone order for pick up Threw the drive Thur!!!! I order a Italian special extra seaso...

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1

I went in and the lettuce was Brown and wrinkled when I asked for fresher lettuce she rolled her eyes and said that was...

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Cousins Subs and Subway Latest Reviews

Recent published reviews
1

used to be back in the day this was a good place to eat. now it sucks, if I wanted a salad on bread I would make it at...

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1

I have coupons so when I like to use them always employee told me sorry we don't exapte coupons this is second time...

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No votes

Hello. I am writing because two employees at the All Stop Travel Plaza location of Cousins Subs, at N1551 Sunset Dr, Lod...

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No votes

How to get my daughter's food the manager said he was only going to replace 1 sandwich I paid over $60 in his place of...

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Cousins Subs and Subway Products and Services

Most reviewed product and services
  • Cousins Subs Sandwich (10 reviews)
  • Cousins Subs Customer Care (9 reviews)
  • Cousins Subs Italian Cheesesteak Sandwich (4 reviews)
  • Subway Sandwich (334 reviews)
  • Subway Customer Care (120 reviews)
  • Subway Manager (99 reviews)