PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cousins Subs and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cousins Subs
Subway

Cousins Subs and Subway Overview

Total reviews
28
1092
Company responses
0
0
Issues resolved
0
2

Subway was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 1092 reviews. It is 1064 reviews more than Cousins Subs received since Mar 17, 2013.

Cousins Subs and Subway Consumer Ratings

Rank
32 out of 1382 in Fast Food category
55 out of 1382 in Fast Food category
Staff
26 in category
52 in category
Product or Service Quality
54 in category
47 in category
Quality of Food
64 in category
45 in category

According to consumer ratings and reviews, Cousins Subs ranks 23 points higher in the Fast Food category than Subway. People gave Cousins Subs 2 stars for Staff criterion in Fast Food category and it is 99 points higher than the worst rated brand in this category. At the same time, Subway was rated 1.6 stars for Staff criterion in this category and it is 73 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Subway has a higher rating than Cousins Subs. Regarding Quality of Food criterion, consumers gave Cousins Subs 1.9 stars and it is 50% worse than other in category. Subway however was rated 2.2 stars and it is 64% greater than other in category.

Cousins Subs and Subway Rating Details

Staff
2 (15 reviews)
1.6 (280 reviews)
Reviewer's quote

...I want to thank the staff and other customers in St. Francis WI for not caring, nobody cares to help anyone anymore. Good Job Cousins Store St Francis WI...

Larry C

Although the staff person was very pleasant and took the time to try to explain the transaction to me, this continued to seem incorrect. I was not able to resolve this issue in the store as there was no manager working and would appreciate your input concerning this. I paid cash for the sandwiches...

Anne E
Product or Service Quality
1.7 (13 reviews)
1.8 (198 reviews)
Reviewer's quote

I have been back and forth with this. I am disappointed that i was not able to usexmy coupon. my order was made wrong n the person that took my order had an ATTITUDE and refused to give me her name and she rudely closed the window on me.

PissedConsumer1385461

We receive the monthly coupons in the mail for the various sandwich combos, ie, “Get a Foot-long for $5.99 with a 20 ounce fountain drink purchase.”We were just informed that the lower level manager in Ely, NV had decided that there would be only one coupon per order, because some customers are...

Cataleya
Quality of Food
1.9 (12 reviews)
2.2 (231 reviews)
Reviewer's quote

Very dissatisfied with the quality of the food. Been enjoying your subs forever. We live in AZ part time and went out of our way to find a shop...

Tria

I liked eating Subway a few years ago but I don't know what's so different now (you still have the same recipes I guess) even though your prices are affordable, the quality decreased. I wish you could have your good taste back :/..

Melanie C

Cousins Subs and Subway Pros and Cons

Pros
  • New pick up window
  • Good food fast service
  • Subs themselves were okay
  • Place of restraunt
  • Location
Cons
  • Read my review
  • Wish they had a drive thru
  • No concern for safety of elderly customer in distress
  • Customer service
  • Service
  • Owners

Cousins Subs and Subway Most Positive Reviews

Top rated reviews
4.5

I am trying to reach your business development team. I heard you are coming into Chicago and will be opening another 50...

5

I'd like to file a complaint on the new manager of this location Kayla. She has illegally fired two employees and violat...

Cousins Subs and Subway Most Critical Reviews

Lowest rated reviews
1

Early June 2019 Cousin's Subs, where the general manager Trey and other employees get high out back behind the store...

1

I ordered a Subway Melt. The girl taking my order tells me that they don't make that sub anymore. A Subway Melt is a to...

Cousins Subs and Subway Latest Reviews

Recent published reviews
2.9

I’ve gone to store on East Brady street in Milwaukee, Wisconsin about 5 times in the last month and each time they only...

Read all 28 reviews
1.4

The customer said only to put mustard on his sandwich and he put mayonnaise instead. The order had to be redone and the...

Read all 1092 reviews

Cousins Subs and Subway Products and Services

Most reviewed product and services
  • Cousins Subs Sandwich (8 reviews)
  • Cousins Subs Customer Care (7 reviews)
  • Cousins Subs Italian Cheesesteak Sandwich (2 reviews)
  • Subway Sandwich (295 reviews)
  • Subway Customer Care (111 reviews)
  • Subway Manager (92 reviews)