PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hilton Hotels And Resorts and Country Inns And Suites By Carlson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hilton Hotels And Resorts
Country Inns And Suites By Carlson

Hilton Hotels And Resorts and Country Inns And Suites By Carlson Overview

Total reviews
63
17
Company responses
0
0
Issues resolved
0
0

Hilton Hotels And Resorts and Country Inns And Suites By Carlson Consumer Ratings

Rank
280 out of 1287 in Hotels and Resorts category
113 out of 1287 in Hotels and Resorts category
Customer service
201 in category
106 in category
Exchange, Refund and Cancellation Policy
106 in category
150 in category
Website
234 in category
131 in category
Price Affordability
242 in category
107 in category

Hilton Hotels And Resorts and Country Inns And Suites By Carlson Rating Details

Customer service
1.1 (16 reviews)
1.7 (3 reviews)
Reviewer's quote

...WHAT KIND OF CUSTOMER SERVICE IS THIS FOR A HILTON. The cancellation was through no fault of our own, we could not walk there. We travel a lot so we will not be staying at any Hiltons in the future...

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...on when I will get a bag beside him my stay was enjoyable but I would never recommend anyone to come and stay here because your manager is rude and your customers make your business without us you dont get...

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Exchange, Refund and Cancellation Policy
1.5 (13 reviews)
1.3 (4 reviews)
Reviewer's quote

...I didn't ask for a refund just for a credit. I'm on a Disability Pension so I cannot afford to pay $535. 00 and not be able to forfeit the money or not to be able to use on another time...

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Website
1.6 (11 reviews)
2.3 (4 reviews)
Reviewer's quote

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number arrived at the hotel. Young man at the front desk would not honor the reservation would not allow my family to check in. Tried contacting Priceline had to wait 2 hours to speak with...

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Country Inn and Suites Jonesborough TN 37659 It sucks. Management is aweful. Rude. Hateful and just right down ***. Front desk girl with tattoos all over her arms. Not good for the public eye. Housekeeping is a joke. New GM is a must and New Employees. They continue getting rid of the good...

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Price Affordability
1.5 (11 reviews)
2.5 (6 reviews)
Reviewer's quote

Liars thieves and con artists the rest of corporate America...suck *** losers I hope you all for in a special ***!!!!!! Anyone associated with hilton hotels I will not pray or wish amy goodness in the world to you

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...alking to their in house representative we are told; "you had to book each hotel on line"!!! "You had to ask the clerk at the front desk for the Shopping room price to qualify"!!!! "You had to stay two consecutive nights and ask the desk clerk for the Free Phone price"!!! On and on and on with an "excuse" answer to ...

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Hilton Hotels And Resorts and Country Inns And Suites By Carlson Pros and Cons

Pros
  • Simplicity
  • Proximity to business
  • Clean
  • Breakfast
Cons
  • Communication
  • Unfriendly rude staff and manager
  • Experienced poor customer service
  • This hotel is nasty

Hilton Hotels And Resorts and Country Inns And Suites By Carlson Most Positive Reviews

Top rated reviews
3.1

First let me tell you the good things.
This hotel is right on the waterfront and finally offers a modern hotel (relativ...

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4

The worker at the front desk was rude! Better training for staff

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No votes
3.5

The manager was very rude Dell Patel I was talking to him and he Basically ignored me started answering calls and...

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Hilton Hotels And Resorts and Country Inns And Suites By Carlson Most Critical Reviews

Lowest rated reviews
1

Booked 2 rooms for Aug 28 going to concert.
They booked our rooms for July, THEY BOOKED THE WRONG DATE We paid for the r...

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1

Country Inn and Suites Jonesborough TN 37659 It sucks. Management is aweful. Rude. Hateful and just right down ***....

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1

Former Chef/Cook wrongfully terminated due to my complaints ( from day 1) about being harassed and bullied. Each...

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1

The number is invalid and is not working

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Hilton Hotels And Resorts and Country Inns And Suites By Carlson Latest Reviews

Recent published reviews
No votes

I purchased a one night stay at a resort in Phoenix and I would like to add an additional night. I have paid for Sunday...

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No votes

Stolen property from employees at in myrtle beach,SC

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1

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number...

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1.3

I booked a room in San Marcos 4/18-4/20 because I am visiting my daughter who attends Texas State and lives out here . A...

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Hilton Hotels And Resorts and Country Inns And Suites By Carlson Products and Services

Most reviewed product and services
  • Hilton Hotels And Resorts Customer Care (2 reviews)
  • Hilton Hotels And Resorts Waiter (1 review)
  • Hilton Hotels And Resorts Wi-fi Facility (1 review)
  • Country Inns And Suites By Carlson Customer Care (2 reviews)
  • Country Inns And Suites By Carlson Sanitary Conditions (1 review)