PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Costway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
Costway

Kenmore and Costway Overview

Total reviews 207 959
Company responses 0 47
Issues resolved 0 7

Kenmore and Costway Consumer Ratings

Rank
474 out of 1813 in Appliances and Electronics category
412 out of 3121 in E-commerce category
Customer service
309 in category
349 in category
Product or Service Quality
376 in category
409 in category
Exchange, Refund and Cancellation Policy
320 in category
312 in category
Diversity of Products or Services
354 in category
411 in category

Kenmore and Costway Rating Details

Customer service
1.2 (96 reviews)
1.4 (321 reviews)
Reviewer's quote

The technician that was sent out to repair my washer was rude, lacked customer service skills, and was discriminatory. These companies represent your company. I have been trying to get my washer fixed for over a month now, and each time they keep sending the same technician with the negative...

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...They said their customer service number was too busy and not in the United States. Costway has an office in Fontana, Ca. The responses to my complaints were to send pictures, videos or SKU of the product sent...

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Product or Service Quality
1.1 (93 reviews)
1.5 (261 reviews)
Reviewer's quote

...Why should we have pay for an obviously faulty product. The ice maker has also broken 3 times. We will NEVER buy another kenmore product and since its an lg compressor we will not buy an lg either..

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...Not very inpresive service..

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Exchange, Refund and Cancellation Policy
1.1 (84 reviews)
1.4 (254 reviews)
Reviewer's quote

...And If I don't get my freezer next week I want a full refund. I have NEVER experienced any kind of service like this in my life..

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The company refuses to send me another pressure cooker or refund. They keep wanting a code or something, but it was ripped off during unwrapping or maybe someone ripped it off to take off the price? Ive sent Costway pictures proving I had the box and proving it is brand new, but they refuse to do...

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Diversity of Products or Services
1.9 (82 reviews)
2 (220 reviews)
Reviewer's quote

...Wont buy Kenmore products ever again should sue 3000 garbage..

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...Tracking number: 396712603919 Tracking number: 396712603963 If the products are not in stock or are not going to be sent, write to Wallmart Canada so that they can return my money. Please do not let me know the situation of the 2 products as of today, September 19, 2020. My name is Andrea Rojas...

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Kenmore and Costway Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to purchase
  • Easy to use
  • Inexpensive
  • Delivery time frame
  • Good price
Cons
  • Do not value customers
  • Poor customer service
  • Cheap quality
  • Customer service
  • No way to contact the company
  • Customer serice

Kenmore and Costway Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

It's didn't work for me

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Kenmore and Costway Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

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1

Didnt receive all my parts to my frill

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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Kenmore and Costway Latest Reviews

Recent published reviews
3.4

I tried online four times to order dishwasher and each time I got to order it said sears had problem with page.
I called...

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1.7

WalMart reimbursed my account within 48 hours, so it's all good.

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1

Bought a kenmore elite refrigerator in 2014. Compressor broke in 2017. Now almost 3 years to the day it has broken...

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No votes

Received the Jewelry Cabinet HW65736. It is broken across the side on the outside near the hinge.
Please advice me how to...

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Kenmore and Costway Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (128 reviews)
  • Kenmore Washing Machine (67 reviews)
  • Kenmore Dishwasher (29 reviews)
  • Costway Customer Care (88 reviews)
  • Costway Shipping Service (40 reviews)
  • Costway Ride On Toy (25 reviews)