PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Costway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
1.5
Costway
2.0
Kenmore
Costway

Kenmore and Costway Overview

Total reviews 234 1158
Company responses 0 47
Issues resolved 0 9

Kenmore and Costway Consumer Ratings

Rank
501 out of 1773 in Appliances and Electronics category
430 out of 3125 in E-commerce category
Customer service
339 in category
388 in category
Product or Service Quality
402 in category
432 in category
Exchange, Refund and Cancellation Policy
338 in category
333 in category
Diversity of Products or Services
387 in category
531 in category

Kenmore and Costway Rating Details

Customer service
1.2 (107 reviews)
1.3 (396 reviews)
Reviewer's quote

...upset that Ive called the Sears Master Protection team and have schedule two separate appointment to hear from both that the rusted-through is a warranty service issue. Ive called extensively to the numbers above and have had no luck. Im writing to inform you that Im recording my formal complaint on the consumer...

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Customer service is horrible. i purchased a recliner chair and it was missing parts and the customer service agent giving me a run around..

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Product or Service Quality
1.2 (106 reviews)
1.6 (326 reviews)
Reviewer's quote

Also, know to get a hold of someone through Sears customer service is ridiculous, was on the phone for over 8 hours hung up on, heard chickens because all these people from India, Mexico and where ever else work from home asked for a supervisor several times and I have never been contacted. Today...

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...The 2nd email was answered with "Keep the product, we will send you $20. " I emailed again and they asked for pics. I re-sent the pics and received an email stating "Keep the product, we will refund $35...

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Exchange, Refund and Cancellation Policy
1.1 (93 reviews)
1.5 (310 reviews)
Reviewer's quote

...And If I don't get my freezer next week I want a full refund. I have NEVER experienced any kind of service like this in my life..

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never gotten the refund where is it its not in my card ???..

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Diversity of Products or Services
1.9 (91 reviews)
2 (273 reviews)
Reviewer's quote

...Wont buy Kenmore products ever again should sue 3000 garbage..

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...I no long sell their products. I had another order from 11/26 that was in the same situation, but I found another supplier at my expense to send the item to my customer. I ordered yesterday and it shipped today and was scanned...

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Kenmore and Costway Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to purchase
  • Product looks nice
  • Good price
  • Inexpensive
  • No comment
Cons
  • Do not value customers
  • Poor customer service
  • Cheap quality
  • Customer service
  • No way to contact the company
  • Customer serice

Kenmore and Costway Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

It's didn't work for me

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Kenmore and Costway Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (110201****) 13 months ago. One month past its warranty, it began malfunctioning....

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1

Didnt receive all my parts to my frill

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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Kenmore and Costway Latest Reviews

Recent published reviews
1

Case # 696****
Waiting for a tech to check the grill that exploded back on October.
Also waiting for a replacement grill
Mu...

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No votes

Ive been trying to get a refund for about 3 weeks now and you guys are giving me the run around my phone number...

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1

I have an urgent question on a very simple question about one of your products. My washer is stuck on a certain setting,...

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1

Dont Sent me an item I didnt even purchase! My purchase was almost $200.00. Been on hold for over a hour now no...

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Kenmore and Costway Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (132 reviews)
  • Kenmore Washing Machine (68 reviews)
  • Kenmore Dishwasher (30 reviews)
  • Costway Shipping Service (42 reviews)
  • Costway Ride On Toy (24 reviews)
  • Costway Washing Machine (21 reviews)