PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costway and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Costway and Kenmore Overview

Total reviews
Company responses
Issues resolved

Costway was first mentioned on PissedConsumer on Mar 29, 2017 and since then this brand received 361 reviews. It is 198 reviews more than Kenmore received since Apr 14, 2008.

Costway and Kenmore Consumer Ratings

311 out of 4570 in E-commerce category
407 out of 2895 in Appliances and Electronics category
Customer service
308 in category
278 in category
527 in category
299 in category
Price Affordability
304 in category
364 in category

Costway and Kenmore Rating Details

Customer service
1.3 (124 reviews)
1.2 (71 reviews)
Reviewer's quote

...I was on hold a very long time but their customer service was excellent once they answered. If anything they need more help (people) on their "Help Desk"!..


If I'd known that this "American" company would not honor its warranty or service I would have NEVER done business there with my 3K. I know now, to stick with the local appliance store that will work on their stuff. After 6+ hours of pure frustration on the phone, they tell me that the compressor...

Michelle S
1.7 (100 reviews)
1.8 (57 reviews)
Reviewer's quote

I ordered and received a bath chair from Walmart website. Now I have received one from your company, did not order it and do not want it. There is no invoice...


...I am not the only one with this problem, the Kenmore website for this washer has an aboundance of reviews mirroring mine. This washing machine wastes water, and still does not get the clothes clean. ..

Price Affordability
2.7 (99 reviews)
1.8 (57 reviews)
Reviewer's quote

...What does it take to get the correct parts delivered for the price I paid for the item..


I phoned Sears and found out that it was no longer under warranty and I will have to pay full price I went on line and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2....

Wanda B

Costway and Kenmore Pros and Cons

  • Delivery time frame
  • Inexpensive
  • Good price
  • If i could give them a zero i would
  • Service technician
  • Roomy design
  • No way to contact the company
  • Quality of the product
  • Customer serice
  • Do not value customers
  • Cheap quality
  • Poor customer service

Costway and Kenmore Most Positive Reviews

Top rated reviews

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...


Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

Costway and Kenmore Most Critical Reviews

Lowest rated reviews

Didnt receive all my parts to my frill


I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

Costway and Kenmore Latest Reviews

Recent published reviews

This is a scam company, was promised a refund and now all of a sudden they cannot find my order. They continue to lie...

Read all 361 reviews

In August I purchased a Kenmore vacuum. Last week it began making an awful noise when the filter was in it. I contacted...

Read all 163 reviews

Costway and Kenmore Products and Services

Most reviewed product and services
  • Costway Customer Care (57 reviews)
  • Costway Shipping Service (17 reviews)
  • Costway Washing Machine (13 reviews)
  • Kenmore Refrigerator (115 reviews)
  • Kenmore Washing Machine (65 reviews)
  • Kenmore Dishwasher (29 reviews)