PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costway and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costway

Costway

Has Verified Representatives
2.0
Kenmore

Kenmore

1.5
Costway
Kenmore

Costway and Kenmore Overview

Total reviews
894
194
Company responses
47
0
Issues resolved
4
0

Costway and Kenmore Consumer Ratings

Rank
400 out of 3048 in E-commerce category
446 out of 1777 in Appliances and Electronics category
Customer service
333 in category
311 in category
Website
509 in category
344 in category
Price Affordability
335 in category
394 in category
Exchange, Refund and Cancellation Policy
299 in category
301 in category

Costway and Kenmore Rating Details

Customer service
1.4 (299 reviews)
1.2 (87 reviews)
Reviewer's quote

...Costway's customer service is a joke. I have never worked with such an irresponsible company, and I strongly recommend that people stay away from this company..

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...This is not good customer service. Every time I call I get someone in India who I can barely understand. I wasn't offered a discount for my inconvenience...

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Website
1.9 (239 reviews)
1.8 (73 reviews)
Reviewer's quote

I was in workday market website ordering outdoor furnture some how the costway company took the sales they hacked there website witch is deceiving and dishonest I called them right away no answer no email , to cancel the sale left several messages no body returned my call and when I read the...

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...I am not the only one with this problem, the Kenmore website for this washer has an aboundance of reviews mirroring mine. This washing machine wastes water, and still does not get the clothes clean. ..

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Price Affordability
2.8 (238 reviews)
1.9 (74 reviews)
Reviewer's quote

I sent them photos of the damage that they asked for, but they have thus far refused to refund my purchase price ($219) for the product, although it falls within their return policy. They first offered a $40 refund and me using the damaged product as is, then they offered a $150 refund and I find...

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...fridge so that the fuse itself could not be replaced and the entire control board needs to be replaced, which is $460 just for the board!! That is half the price of the fridge - not including the installation! Six years this fridge lasted - 6 years! Kenmore and sears should be ashamed at peddling this garbage to their...

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Exchange, Refund and Cancellation Policy
1.4 (232 reviews)
1.1 (77 reviews)
Reviewer's quote

When an individual makes a purchase and is offered to return the item for a refund I think its only fair, and legal to provide customers with a the correct return address. No where on my receipt or online is there a clear return address stated. I called numerous times only to be left on hold for...

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...They should be ashamed to put out that kind of junk and they should give me a refund. Not holding my breath..

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Costway and Kenmore Pros and Cons

Pros
  • Delivery time frame
  • Good price
  • No comment
  • If i could give them a zero i would
  • Easy to use
  • Easy to purchase
Cons
  • No way to contact the company
  • Customer service
  • Customer serice
  • Do not value customers
  • Cheap quality
  • Poor customer service

Costway and Kenmore Most Positive Reviews

Top rated reviews
5

I like this things ,After a few months of hand washing, I was ready to quit! This is my review and demonstration of the...

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5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

It's didn't work for me

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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Costway and Kenmore Most Critical Reviews

Lowest rated reviews
1

Didnt receive all my parts to my frill

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1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

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1

I was excited to finally had found what I was needing. The order was placed and it didn't take long for me to receive...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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Costway and Kenmore Latest Reviews

Recent published reviews
2.8

I purchased a portable air conditioner and it does not work I have been trying to contact someone about this problem...

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No votes

the ice won't come out unless you open the ice maker door and bang on the ice bin. This happens almost every time it...

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4

Purchased bounce house to small

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2.2

We bought a fridge from you back in 2016 in 2019 the compressor broke had sears fix it that cost me 500.00 dollars and...

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Costway and Kenmore Products and Services

Most reviewed product and services
  • Costway Customer Care (86 reviews)
  • Costway Shipping Service (34 reviews)
  • Costway Washing Machine (19 reviews)
  • Kenmore Refrigerator (127 reviews)
  • Kenmore Washing Machine (67 reviews)
  • Kenmore Dishwasher (29 reviews)