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Vacations To Go
Costco

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Vacations To Go

Vacations To Go

Has verified representatives
2.9
  • 1 ISSUES RESOLVED
  • 40 COMPANY RESPONSES
  • 51 TOTAL REVIEWS
Rank
7 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    78%
  • AVG CALL DURATION
    09:36
  • ISSUES RESOLVED
    50%
Top Products and Services
4.4
9 reviews
1.5
8 reviews
1.1
4 reviews
Costco

Costco

2.6
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1261 TOTAL REVIEWS
Rank
24 out of 615
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    20
  • SUCCESSFUL
    45%
  • AVG CALL DURATION
    01:43
  • ISSUES RESOLVED
    33%
Top Products and Services
3.1
144 reviews
2.9
89 reviews
3
81 reviews

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Anonymous
#1559248

These are travel agencies, they only get you connected. If the end connection fails, it is not VTG or C's fault.

We had zero problems with VTG or our Holland America cruise. We paid our money and received our stuff. I was surprised after booking VTG, that Costco had an equivalent deal and let you choose your room number online. However VTG provided $200 credit, a bottle of champagne and a dinner for 2 in an upscale restaurant.

We booked air on our own through SkyScanner which was wise. We booked AIRbnb's on our own. I buy little through costco, however where they excel is on their warranties for products, not cruises which can't be warrantied. If you buy an extended warranty through them, they provide up to 7 years of drop and spill protection if you use their credit card, which is phenomenal.

I didn't buy my cruise through Costco, so I don't know how it compares.

Holland America knows customer service so there were zero problems and I am not a problem myself. VTG delivered at a lower price than anyone else and I received what I paid for and more.

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