PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vacations To Go and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vacations To Go
Costco

Vacations To Go and Costco Overview

Total reviews
63
1487
Company responses
43
0
Issues resolved
1
10

Vacations To Go and Costco Consumer Ratings

Rank
5 out of 166 in Cruises and Ships category
30 out of 332 in Supermarkets and Malls category
Customer service
10 in category
37 in category
Website
13 in category
23 in category
Price Affordability
6 in category
23 in category
Exchange, Refund and Cancellation Policy
8 in category
28 in category

Vacations To Go and Costco Rating Details

Customer service
2 (25 reviews)
2 (469 reviews)
Reviewer's quote

...Now as a consumer/ customer this is deceptive and not good customer service. I am very disappointed to know this has been done and would like to speak to someone about my booking. Thanks..

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...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Website
2.8 (21 reviews)
2.8 (381 reviews)
Reviewer's quote

On 2 seperate occasio s attempted to book Cruises thru them after viewing website and getting prices only to be told later that the deal is no longer available. This time the sales person even verbally verified room & price, and retracted the deal in an email..

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I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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Price Affordability
3.1 (19 reviews)
3.2 (360 reviews)
Reviewer's quote

...We also understand that the price was at wholesale. However, that does not excuse the poor customer service and the knowledge of the travel agent. Mr...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Exchange, Refund and Cancellation Policy
1.8 (18 reviews)
3 (356 reviews)
Reviewer's quote

At the time of booking no one explained that the deposit is nonrefundable because they give you the best price neither did they explain you could get a higher price with a refundable deposit. We had to cancel our cruise however we were interested in moving the cruise to another day but were towed...

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...com online oders, called first thing in the morning, and on hold for 1 hour, and the lady was not able to refund my money saying system error. she said she gave me some credit after putting me on hold2 times,but yet to see if I will ever see the credit on my card. If not,will charge back...

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Vacations To Go and Costco Pros and Cons

Pros
  • Good prices
  • I liked the service and price
  • Sounded legitimate
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Unhelpful
  • Unprofessional
  • Website will not tell you the checkout price
  • Horrible customer service
  • Costco service
  • Cashier

Vacations To Go and Costco Most Positive Reviews

Top rated reviews
5

Alícia was able to find a last minute reservation she was very efficient although the couple that we invited decide not...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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4.9

Mac Colbert, our agent, upsold us to the top veranda room on Holland America Oosterdam in about 20 minutes. Upgrade to...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Vacations To Go and Costco Most Critical Reviews

Lowest rated reviews
1

Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Vacations To Go and Costco Latest Reviews

Recent published reviews
No votes

Waiting on a refund on a cruise

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2.2

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have...

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No votes

I'M SCHEDULE TO GO ON VACATION IN OCTOBER 2020, I WANT TO CANCEL AND GET MY MONEY BACK. THE RESERVATION #015670E3 PLEASE...

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No votes

My name is Michael mcclain my address 668dalton ed marietta sc.29661.the card my have been in my wife's name melanie...

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Vacations To Go and Costco Products and Services

Most reviewed product and services
  • Vacations To Go Cruise Booking (11 reviews)
  • Vacations To Go Cruise (10 reviews)
  • Vacations To Go Vacation Package (5 reviews)
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)