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Vacations To Go

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2.9
?

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  • 1 ISSUES RESOLVED
  • 32 COMPANY RESPONSES
  • 44 TOTAL REVIEWS
Rank
24 out of 614
in Travel Agencies category
Rating Details
Customer service
Website
Staff
Price Affordability
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    06:14
  • ISSUES RESOLVED
    100%
Top Products and Services
3.7
10 reviews
1.4
5 reviews
1.1
3 reviews

Costco

2.7
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1173 TOTAL REVIEWS
Rank
14 out of 459
in Supermarkets and Malls category
Rating Details
Customer service
Website
Staff
Price Affordability
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:43
  • ISSUES RESOLVED
    20%
Top Products and Services
3.3
107 reviews
2.8
85 reviews
3.2
77 reviews

How do you compare Vacations To Go vs Costco?

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Anonymous
#1559248

These are travel agencies, they only get you connected. If the end connection fails, it is not VTG or C's fault.

We had zero problems with VTG or our Holland America cruise. We paid our money and received our stuff. I was surprised after booking VTG, that Costco had an equivalent deal and let you choose your room number online. However VTG provided $200 credit, a bottle of champagne and a dinner for 2 in an upscale restaurant.

We booked air on our own through SkyScanner which was wise. We booked AIRbnb's on our own. I buy little through costco, however where they excel is on their warranties for products, not cruises which can't be warrantied. If you buy an extended warranty through them, they provide up to 7 years of drop and spill protection if you use their credit card, which is phenomenal.

I didn't buy my cruise through Costco, so I don't know how it compares.

Holland America knows customer service so there were zero problems and I am not a problem myself. VTG delivered at a lower price than anyone else and I received what I paid for and more.

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