PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Vacations To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco

Costco

2.6
Vacations To Go

Vacations To Go

Has verified representatives
2.9
Costco
Vacations To Go

Costco and Vacations To Go Overview

Total reviews
1272
51
Company responses
0
40
Issues resolved
9
1

Costco was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 1272 reviews. It is 1221 reviews more than Vacations To Go received since Aug 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vacations To Go customer support team than with Costco customer service.

Costco and Vacations To Go Consumer Ratings

Rank
23 out of 614 in Supermarkets and Malls category
7 out of 227 in Cruises and Ships category
Customer service
31 in category
11 in category
Staff
24 in category
21 in category
Website
21 in category
14 in category

Costco and Vacations To Go Rating Details

Customer service
2 (389 reviews)
1.9 (19 reviews)
Reviewer's quote

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L

Vacations to Go indicated that they can not tell a customer what visas might be required, stating that a client would need to contact the embassy of each country to be visited. Yet, the cruise ship knows what visas are necessary to board. We talked to a couple that had booked their cruise with...

PissedConsumer1076969
Staff
2.4 (323 reviews)
1.9 (18 reviews)
Reviewer's quote

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B

...Staff is NON-ENGLISH speaking (even on a basic level), apathetic, and poorly trained. Terrible miscommunication and lack of knowledge, including front desk. Extremely frustrating!!!! 2...

PissedConsumer912823
Website
2.9 (321 reviews)
2.6 (18 reviews)
Reviewer's quote

...The trucking company's website claims a message was left to schedule a delivery. That is a blatant LIE. i have an answering machine on our landline and caller id and they have my cell number which was not called nor texted and i signed up for text messages...

Lowry

On 2 seperate occasio s attempted to book Cruises thru them after viewing website and getting prices only to be told later that the deal is no longer available. This time the sales person even verbally verified room & price, and retracted the deal in an email..

PissedConsumer1407762

Costco and Vacations To Go Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Food items offered
  • I liked the service and price
  • I like the service
  • Good prices
Cons
  • Horrible customer service
  • Customer service
  • Costco service
  • Unprofessional
  • Unhelpful
  • Website will not tell you the checkout price

Costco and Vacations To Go Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

5

Alícia was able to find a last minute reservation she was very efficient although the couple that we invited decide not...

Costco and Vacations To Go Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

1

Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints...

Costco and Vacations To Go Latest Reviews

Recent published reviews
2

still waiting for my tv. ordered 12-2 will be 12-13 tomorrow and not even scheduled. The trucking company's website...

Read all 1272 reviews
1.5

Our shore excursion in Saint John, New Brunswick was a big disappointment! It was the Bay of Fundy tour. Approximately 6...

Read all 51 reviews

Costco and Vacations To Go Products and Services

Most reviewed product and services
  • Costco Customer Care (146 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)
  • Vacations To Go Cruise (9 reviews)
  • Vacations To Go Cruise Booking (8 reviews)
  • Vacations To Go Vacation Package (4 reviews)