PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Vacations To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Vacations To Go

Costco and Vacations To Go Overview

Total reviews 1529 63
Company responses 0 43
Issues resolved 10 1

Costco and Vacations To Go Consumer Ratings

Rank
31 out of 333 in Supermarkets and Malls category
5 out of 167 in Cruises and Ships category
Customer service
37 in category
10 in category
Website
25 in category
13 in category
Product or Service Quality
24 in category
17 in category
Price Affordability
24 in category
6 in category

Costco and Vacations To Go Rating Details

Customer service
2 (489 reviews)
2 (25 reviews)
Reviewer's quote

We have a Costco membership in huge part FOR your customer service. Today I was met by such disappointment. If I return to our local store and there is only one regular register open with 25 plus customers in that line-because we pay to have customer service- we will look at canceling a membership...

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...Now as a consumer/ customer this is deceptive and not good customer service. I am very disappointed to know this has been done and would like to speak to someone about my booking. Thanks..

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Website
2.8 (398 reviews)
2.8 (21 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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On 2 seperate occasio s attempted to book Cruises thru them after viewing website and getting prices only to be told later that the deal is no longer available. This time the sales person even verbally verified room & price, and retracted the deal in an email..

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Product or Service Quality
2.7 (387 reviews)
1.8 (18 reviews)
Reviewer's quote

I pay a good amount of money for Costco membership and deserve a heck of a lot more service and consideration than what this jerk gave me. Costco should retrain this idiot to get more personally involved in helping people and if she can't be any more helpful than she was to me---which was little...

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...When you have a 1 steward to 12 rooms, you get SERVICE! Frankly I didn't want to ever go down those hallways of a million doors down below. VTG made this happen and with style and it all worked out perfectly. Looking at my next cruise a week after returning..

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Price Affordability
3.2 (377 reviews)
3.1 (19 reviews)
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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...We also understand that the price was at wholesale. However, that does not excuse the poor customer service and the knowledge of the travel agent. Mr...

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Costco and Vacations To Go Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Good prices
  • I liked the service and price
  • Sounded legitimate
Cons
  • Horrible customer service
  • Costco service
  • How we were treated
  • Unhelpful
  • Unprofessional
  • Website will not tell you the checkout price

Costco and Vacations To Go Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

Alícia was able to find a last minute reservation she was very efficient although the couple that we invited decide not...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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4.9

Mac Colbert, our agent, upsold us to the top veranda room on Holland America Oosterdam in about 20 minutes. Upgrade to...

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Costco and Vacations To Go Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN...

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Costco and Vacations To Go Latest Reviews

Recent published reviews
No votes

COSTCO is out of line for pulling Palmetto Cheese off shelves. How cowardly of you! Freedom of speech? Well, COSTCO is n...

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No votes

Waiting on a refund on a cruise

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No votes

Bought a 55 " Samsung TV and found out your company added $65.00 warranty charge on there without asking. Don't need...

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No votes

I'M SCHEDULE TO GO ON VACATION IN OCTOBER 2020, I WANT TO CANCEL AND GET MY MONEY BACK. THE RESERVATION #015670E3 PLEASE...

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Costco and Vacations To Go Products and Services

Most reviewed product and services
  • Costco Customer Care (165 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Vacations To Go Cruise Booking (12 reviews)
  • Vacations To Go Cruise (10 reviews)
  • Vacations To Go Vacation Package (5 reviews)