PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smilebox and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smilebox

Smilebox

Has verified representatives
1.5
Costco

Costco

2.6
Smilebox
Costco

Smilebox and Costco Overview

Total reviews
170
1273
Company responses
4
0
Issues resolved
1
9

Costco was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 1273 reviews. It is 1103 reviews more than Smilebox received since Dec 15, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Smilebox customer support team and Costco customer service.

Smilebox and Costco Consumer Ratings

Rank
44 out of 1836 in Advertising category
23 out of 614 in Supermarkets and Malls category
Exchange, Refund and Cancellation Policy
25 in category
14 in category
Website
43 in category
21 in category
Staff
31 in category
24 in category

Smilebox and Costco Rating Details

Exchange, Refund and Cancellation Policy
1.1 (71 reviews)
3 (299 reviews)
Reviewer's quote

Never used this service. Got charged anyway? Can't talk to anyone? This is terrible!!! $50 for nothing!!! Now I will have to dispute with bank. And how do I make sure they won't charge me again without speaking to someone who can verify my account has been closed. What a scam!!!

Jennifer W

On October 28, 2019, my husband brought our 2013 Mini Cooper Paceman into the Costco Tire Center forwhat should have been a simple tire rotation.This was not the case, as extensive damage was caused by the tire technician. I am very disappointed as tohow this was handled. The Costco technician...

Liza B
Website
1.8 (69 reviews)
2.9 (321 reviews)
Reviewer's quote

I used this website for wedding invitations. I got a lot of people saying that they haven't received anything. Their sharing method is not strong..

Lora L

...The trucking company's website claims a message was left to schedule a delivery. That is a blatant LIE. i have an answering machine on our landline and caller id and they have my cell number which was not called nor texted and i signed up for text messages...

Lowry
Staff
1.3 (60 reviews)
2.4 (323 reviews)
Reviewer's quote

On November 14, 2019 I looked at my credit card statement and saw that I had been charged an annual Smilebox membership fee of $47.88. I was surprised because I knew I no longer had a paid subscription. I signed into my Smilebox account and sure enough, my status said "Basic Membership" which is...

Kim S

After I stated my purpose and the fact that I am not a member, the staff there turns me down immediately. I argued that I paid with my own card and I have the receipt. Then the guy started to show me the grumpy face and he even said to my face "for all we know, you could have stolen this from...

Jingfei

Smilebox and Costco Pros and Cons

Pros
  • Loved the product when it worked
  • Creating personal slide shows with backing music
  • Very little
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Customer service
  • Payment with out notification
  • Charged without notification
  • Horrible customer service
  • Customer service
  • Costco service

Smilebox and Costco Most Positive Reviews

Top rated reviews
5

my account is paid through june but I cannot access smilebox. I read about the issues smilebox and Norton are having,...

5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Smilebox and Costco Most Critical Reviews

Lowest rated reviews
1

I, too, was taken. I tried out making an email card. I didnt like it too well, so I knew I would cancel. I canceled 2...

1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Smilebox and Costco Latest Reviews

Recent published reviews

I wish I had a monthly subscription for the 999.

Read all 170 reviews
1

I had let my membership expire the end of November last year. I renewed it the end of January. I go into Costco today...

Read all 1273 reviews

Smilebox and Costco Products and Services

Most reviewed product and services
  • Smilebox Free Trial (44 reviews)
  • Smilebox Membership (39 reviews)
  • Smilebox Account (17 reviews)
  • Costco Customer Care (146 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)