PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Costco

Shutterfly and Costco Overview

Total reviews
397
1287
Company responses
0
0
Issues resolved
2
9

Costco was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 1287 reviews. It is 890 reviews more than Shutterfly received since Sep 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Shutterfly customer support team and Costco customer service.

Shutterfly and Costco Consumer Ratings

Rank
19 out of 182 in Printing category
23 out of 482 in Supermarkets and Malls category
Customer service
14 in category
30 in category
Website
22 in category
21 in category
Product or Service Quality
13 in category
16 in category

Shutterfly and Costco Rating Details

Customer service
1.4 (165 reviews)
2 (398 reviews)
Reviewer's quote

...something popped up on my screen a bout one hour ago stating ya'll were having problems and to contact customer service..

Kathy S

...I called customer service twice to get an estimated delivery date. They did not know because "shipping doesn't inform them". The only "solution" they could offer me is a refund if I wanted to cancel the order...

Maurizio
Website
1.9 (154 reviews)
2.9 (326 reviews)
Reviewer's quote

Website is TERRIBLE. So non-intuititve. They need to learn from Google or Amazon..

PissedConsumer1709733

...The trucking company's website claims a message was left to schedule a delivery. That is a blatant LIE. i have an answering machine on our landline and caller id and they have my cell number which was not called nor texted and i signed up for text messages...

Lowry
Product or Service Quality
2 (141 reviews)
2.7 (313 reviews)
Reviewer's quote

...It is essential and is part of the service to deliver the cards on time. The company took my money and did not do their job:shock:..

James

Was charged and a service member went to retrieve my locked up bottle of liquor and he came back and said it was gone. I we t back with him and sure enough the bottle was gone sign changed and another product was in its place all the while telling me it was an awesome bottle worth a lot of money...

Scott T

Shutterfly and Costco Pros and Cons

Pros
  • Convenience of photo organization
  • Way it used to be
  • Photobooks
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Customer service
  • Ease of site use
  • Unresponsive customer service
  • Horrible customer service
  • Customer service
  • Costco service

Shutterfly and Costco Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Shutterfly and Costco Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Shutterfly and Costco Latest Reviews

Recent published reviews
3.2

The website keeps freezing up.I am trying to complete my free book since today is the deadline. I have been on this site...

Read all 397 reviews
3.6

I provided some wrong information so I have re-ordered a new laptop and I was delivered so I am ok . Thanks

Read all 1287 reviews

Shutterfly and Costco Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (63 reviews)
  • Shutterfly Website (58 reviews)
  • Shutterfly Customer Care (25 reviews)
  • Costco Customer Care (147 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)