PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Shutterfly

Costco and Shutterfly Overview

Total reviews
1487
458
Company responses
0
0
Issues resolved
10
3

Costco and Shutterfly Consumer Ratings

Rank
30 out of 332 in Supermarkets and Malls category
19 out of 184 in Printing category
Customer service
37 in category
13 in category
Website
23 in category
22 in category
Product or Service Quality
23 in category
14 in category
Price Affordability
24 in category
20 in category

Costco and Shutterfly Rating Details

Customer service
2 (469 reviews)
1.5 (191 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

Read full review

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

Read full review
Website
2.8 (381 reviews)
2.1 (183 reviews)
Reviewer's quote

I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

Read full review

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

Read full review
Product or Service Quality
2.7 (370 reviews)
2.1 (169 reviews)
Reviewer's quote

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have no online chat room. This service for online orders is horrible...

Read full review

I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

Read full review
Price Affordability
3.2 (360 reviews)
2.5 (137 reviews)
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

Read full review

Original price is $113. When I add the 40%off everything promo I watch the price increase at checkout to $162 so essentially there is zero savings. Is this legal?..

Read full review

Costco and Shutterfly Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
Cons
  • Horrible customer service
  • Costco service
  • Cashier
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Costco and Shutterfly Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Read full review
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Read full review
5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

Read full review
5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

Read full review

Costco and Shutterfly Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Read full review
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Read full review
1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

Read full review
1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

Read full review

Costco and Shutterfly Latest Reviews

Recent published reviews
2.2

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have...

Read full review
No votes

I hit checkout and I get a message that says later or try again
I really need to check out to get my offers

Read full review
No votes

My name is Michael mcclain my address 668dalton ed marietta sc.29661.the card my have been in my wife's name melanie...

Read full review
5

Unable to put in promotion code

Read full review

Costco and Shutterfly Products and Services

Most reviewed product and services
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (30 reviews)