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Costco

Supermarkets and Malls
  • 4 ISSUES RESOLVED
  • 989 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Price 9
  • This is the only time i have been disappointed 5
  • Food items offered 5
  • Great price 4
  • Customer service 4

Customers don't like

  • Horrible customer service9
  • Cashier4
  • Shame on you costco3
  • Mistakes not fixed3
  • How we were treated3
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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4730 TOTAL REVIEWS
  • $2.3M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.0
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Nightmare 5
  • Convenience of online ordering 5

Customers don't like

  • Poor customer service68
  • Delivery experience27
  • Service17
  • Home delivery17
  • Whole process8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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