PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sams Club and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sams Club
Costco

Sams Club and Costco Overview

Total reviews
1896
1487
Company responses
0
0
Issues resolved
11
10

Sams Club and Costco Consumer Ratings

Rank
58 out of 332 in Supermarkets and Malls category
30 out of 332 in Supermarkets and Malls category
Customer service
53 in category
37 in category
Website
44 in category
23 in category
Product or Service Quality
40 in category
23 in category
Price Affordability
29 in category
24 in category

Sams Club and Costco Rating Details

Customer service
1.7 (606 reviews)
2 (469 reviews)
Reviewer's quote

...Your lack of providing customer service is unacceptable. Sincerely Brian Murphy..

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...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Website
2.4 (503 reviews)
2.8 (381 reviews)
Reviewer's quote

...Also, Sam's Club has on their website that they sent emails to everyone on March 16. I know a number of people with memberships and not one got an email. Anyway, why would they supposedly send an email the evening before they are changing the hours? The corporate headquarters of Sam's is a disaster...

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I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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Product or Service Quality
2.3 (484 reviews)
2.7 (370 reviews)
Reviewer's quote

Their delivery service function is a JOke they had 50 % of the items i wanted not available. It was Monday morning get your stuff together..

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I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have no online chat room. This service for online orders is horrible...

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Price Affordability
3 (451 reviews)
3.2 (360 reviews)
Reviewer's quote

...I was going to buy it when I saw it as it had price clearly listed on it. But no demo only sticker or tag on it anywhere. The supervisor came to the customer service desk and told me we cant sell that to you, its a demo model no apologies, nothing...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Sams Club and Costco Pros and Cons

Pros
  • Prices
  • Reasonable price
  • Location
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Customer service
  • Incompitent employees
  • Way i was treated
  • Horrible customer service
  • Costco service
  • Cashier

Sams Club and Costco Most Positive Reviews

Top rated reviews
5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

Member service is the heart beat of any business. If ever you have an issue ask for a manager. Those gloves have a...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Sams Club and Costco Most Critical Reviews

Lowest rated reviews
1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

this sams club 8299 on 301 Coit Road Plano, TX 75075, was very rude to me.
I came in to buy a tv for my restraint, tamar...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Sams Club and Costco Latest Reviews

Recent published reviews
2.3

arrived to the Auguta club #8115 at about 6:00pm. Seeing customers come out the entrance door walking out saying " you b...

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2.2

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have...

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No votes

The chord on the right leg came out of the fabric allowing the absorbing material to come out and in some cases slid...

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No votes

My name is Michael mcclain my address 668dalton ed marietta sc.29661.the card my have been in my wife's name melanie...

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Sams Club and Costco Products and Services

Most reviewed product and services
  • Sams Club Membership (286 reviews)
  • Sams Club Customer Care (161 reviews)
  • Sams Club Manager (107 reviews)
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)