PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sams Club and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sams Club
Costco

Sams Club and Costco Overview

Total reviews 1918 1549
Company responses 0 0
Issues resolved 11 10

Sams Club and Costco Consumer Ratings

Rank
57 out of 344 in Supermarkets and Malls category
34 out of 344 in Supermarkets and Malls category
Customer service
No votes
38 in category
Website
No votes
27 in category
Product or Service Quality
No votes
23 in category
Exchange, Refund and Cancellation Policy
No votes
20 in category

Sams Club and Costco Rating Details

Customer service
No votes
2 (502 reviews)
Reviewer's quote

...And contacting customer service is no help. They are very rude. Put you on hold for a long time...

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...com to find out what's going on and a customer service rep Amis hung up on me. I will call again and re-post with updates..

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Website
No votes
2.8 (406 reviews)
Reviewer's quote

...Also, Sam's Club has on their website that they sent emails to everyone on March 16. I know a number of people with memberships and not one got an email. Anyway, why would they supposedly send an email the evening before they are changing the hours? The corporate headquarters of Sam's is a disaster...

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...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Product or Service Quality
No votes
2.6 (397 reviews)
Reviewer's quote

...Sams club customer service says I need to talk to Serta even though I bought the mattress from Sams club. Serta phones are always busy have 30 to 50 calls in que..

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...It's a useless service. Why offer this when they're grossly understaffed?..

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Exchange, Refund and Cancellation Policy
No votes
3 (378 reviews)
Reviewer's quote

Once again I went through the hassle of calling Sams and was told the refund would be issued in 5 to 7 days. 3 weeks later I am still waiting. Today I called Sams again and after waiting for over hslf an hour talked to a person on a foreign country who tried to help but eventually told me I needed...

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...Manager, Tim (or Jim? - Sept 12 around 1PM) is very rude, but agrees to refund. Problem 4 instead of refund I am charged!. That is not just bad it is just awful..

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Sams Club and Costco Pros and Cons

Pros
  • Prices
  • Reasonable price
  • Location
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Customer service
  • Incompitent employees
  • Way i was treated
  • Horrible customer service
  • Costco service
  • How we were treated

Sams Club and Costco Most Positive Reviews

Top rated reviews
5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

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5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

Member service is the heart beat of any business. If ever you have an issue ask for a manager. Those gloves have a...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Sams Club and Costco Most Critical Reviews

Lowest rated reviews
1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

this sams club 8299 on 301 Coit Road Plano, TX 75075, was very rude to me.
I came in to buy a tv for my restraint, tamar...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Sams Club and Costco Latest Reviews

Recent published reviews
No votes

I used my CashApp debit card at your gas pumps and you took out all my money for a $100 pre-authorization. Could you...

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No votes

As a regular and long time Costco customer, I am shocked at the lack of knowledge of ADA law that Costco employees show...

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1.6

Sams Club does not ship to post office boxes. They dont tell you that when you put an order in. Allows you to put in...

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1

I've tried contacting them but am made to hold on for close to 30 min without a response. I hang up after waiting 30...

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Sams Club and Costco Products and Services

Most reviewed product and services
  • Sams Club Membership (281 reviews)
  • Sams Club Manager (106 reviews)
  • Sams Club Delivery Service (48 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)