PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
2.6
Sams Club
2.3
Costco
Sams Club

Costco and Sams Club Overview

Total reviews 1661 2054
Company responses 0 0
Issues resolved 10 12

Costco and Sams Club Consumer Ratings

Rank
36 out of 358 in Supermarkets and Malls category
63 out of 358 in Supermarkets and Malls category
Customer service
43 in category
56 in category
Website
31 in category
55 in category
Product or Service Quality
28 in category
40 in category
Price Affordability
29 in category
31 in category

Costco and Sams Club Rating Details

Customer service
2 (559 reviews)
1.7 (685 reviews)
Reviewer's quote

I was having problems with a flower delivery and called customer service. Sandrika answered my call and immediately calmed me down by listening carefully to me, offering solutions, and in general being very caring and supportive. I just had to tell you this because you have a gem working in your...

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...And the customer service and their insurance issues and the worst in the nation..

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Website
2.8 (441 reviews)
2.4 (566 reviews)
Reviewer's quote

I had an inquiry about a product I saw on the website earlier I went back tried to find it could not find it I was looking for folding shopping carts! Disappointed..

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...Problem The pictures didn't look like what was on website 2. I have bening trying to return it since dec. 3 2030 3...

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Product or Service Quality
2.6 (439 reviews)
2.4 (549 reviews)
Reviewer's quote

...For the last year the customer service has been poor. Employees are tense, abruptly approaching guest about their masks sliding down, rude and short. We leave the store every time tense and agitated...

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On March 27 received the following notification: Sylvia Mora 1101 LIFFEY DR, PFLUGERVILLE, TX 78660 Shipment 1 of 1 UNITED PARCEL SERVICE 992815****16 045CTTWTriple Row Diamond Hoop Earrings in 14KGold Rose Item 98024**** Qty 1 $529. 00 each When I tried entering the UPS Tracking number several...

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Price Affordability
3.1 (425 reviews)
3 (508 reviews)
Reviewer's quote

...If it demanded better treatment for cows for a small price increase it would be a game changer for the animals. I hope that Costco will continue be forward looking and environmentally sensitive. Thank you...

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...00 price drop on the Samsung TV we purchased, prior to delivery. I immediately called customer service. They made a note in the account...

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Costco and Sams Club Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Prices
  • Location
  • Reasonable price
Cons
  • Horrible customer service
  • How we were treated
  • Costco service
  • Customer service
  • Way i was treated
  • Rude help

Costco and Sams Club Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

Member service is the heart beat of any business. If ever you have an issue ask for a manager. Those gloves have a...

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Costco and Sams Club Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

this sams club 8299 on 301 Coit Road Plano, TX 75075, was very rude to me.
I came in to buy a tv for my restraint, tamar...

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Costco and Sams Club Latest Reviews

Recent published reviews
4.2

Disappointed that I could not speak
to live person regarding whereabouts
of my contacts.
All is well as matter has been res...

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4.1

Dificil la comunicacion con servicio al cliente en tienda de Mayagüez 00680 .Estoy tratando de dar seguimiento a una...

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No votes

I have attempt for the pass todays 5 hours total with the costco concierge. Stating someone will call us back. Yet no ev...

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No votes

There were items charged on my card on same day and time that I did make charges but not these purchases. A scam where y...

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