PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Sams Club

Costco and Sams Club Overview

Total reviews 1571 1951
Company responses 0 0
Issues resolved 10 12

Costco and Sams Club Consumer Ratings

Rank
37 out of 349 in Supermarkets and Malls category
59 out of 349 in Supermarkets and Malls category
Customer service
41 in category
54 in category
Website
31 in category
51 in category
Product or Service Quality
29 in category
45 in category
Price Affordability
28 in category
30 in category

Costco and Sams Club Rating Details

Customer service
2 (514 reviews)
1.7 (646 reviews)
Reviewer's quote

...TERRIBLE CUSTOMER SERVICE!..

Read full review

...I then asked for a refund and he told me I had to go to customer service. I then asked to speak with a manager. He then yelled, "I don't have time for this!" His manager, Shawna Thomas Marshall, was preparing someone's pizza, without gloves, while taking on her (contaminated, I'm sure) cell phone...

Read full review
Website
2.8 (411 reviews)
2.4 (534 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

Read full review

...Also, Sam's Club has on their website that they sent emails to everyone on March 16. I know a number of people with memberships and not one got an email. Anyway, why would they supposedly send an email the evening before they are changing the hours? The corporate headquarters of Sam's is a disaster...

Read full review
Product or Service Quality
2.6 (403 reviews)
2.4 (511 reviews)
Reviewer's quote

However, I just learned that beginning on Monday, Nov16, 2020, Costco is implementing a No Mask, No Service policy, which directly contradicts their own policies against discrimination and an enjoyable shopping experience for ALL people who shop there. Add to this the membership dues I paid about a...

Read full review

I immediately called their customer service number and the woman says she'll send the complaint to the back office and I should expect an email in 34-48 hrs. After a few days nothing so I again call customer service and give them the reference number. I explain I realize the individual I'm speaking...

Read full review
Price Affordability
3.1 (394 reviews)
3 (480 reviews)
Reviewer's quote

We have a roof leak and the warranty ran out on our system 6/2020 we have been trying to get someone out to look at it and give us a price on what it would cost to take the system off so we can repair the roof! You guessed it they will take your money then when something goes wrong no one will even...

Read full review

...00 which is close to one third of the purchase price. We still have not received the items. No explanation has been offered for the POOR SERVICE...

Read full review

Costco and Sams Club Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Prices
  • Location
  • Reasonable price
Cons
  • Horrible customer service
  • Costco service
  • How we were treated
  • Customer service
  • Rude help
  • Incompitent employees

Costco and Sams Club Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

Read full review
5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

Read full review
5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

Read full review
5

Member service is the heart beat of any business. If ever you have an issue ask for a manager. Those gloves have a...

Read full review

Costco and Sams Club Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Read full review
1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

Read full review
1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

Read full review
1

this sams club 8299 on 301 Coit Road Plano, TX 75075, was very rude to me.
I came in to buy a tv for my restraint, tamar...

Read full review

Costco and Sams Club Latest Reviews

Recent published reviews
1

The worst experience ever!
On October 31 I purchased 55 tv. Friday night November 20 I received email - scheduled deliver...

Read full review
No votes

There are many Handicapped people in this area.
I find it hard to understand why you would take a Handicapped parking spo...

Read full review
1

AVOID Costco at all costs!11/10/20 I was placing an order for Xbox series x through Costco but entered the wrong 3...

Read full review
No votes

I just happened to look at my order with Sams club and found it had been cancelled without any notification..Tried to...

Read full review

Costco and Sams Club Products and Services

Most reviewed product and services
  • Costco Cashier (92 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)
  • Sams Club Membership (284 reviews)
  • Sams Club Manager (108 reviews)
  • Sams Club Delivery Service (50 reviews)