PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Sams Club

Costco and Sams Club Overview

Total reviews 1518 1897
Company responses 0 0
Issues resolved 10 11

Costco and Sams Club Consumer Ratings

Rank
32 out of 333 in Supermarkets and Malls category
57 out of 333 in Supermarkets and Malls category
Customer service
36 in category
No votes
Website
25 in category
No votes
Product or Service Quality
24 in category
No votes
Price Affordability
25 in category
No votes

Costco and Sams Club Rating Details

Customer service
2 (487 reviews)
No votes
Reviewer's quote

...I had to call customer service for them to actually place the order for me (they actually answered pretty fast so that was good). They charged me all 3 times and then took their sweet time to release the hold on 2 of the payments. $1,593...

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...The chat people have no answers and the telephone customer service is useless..

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Website
2.8 (397 reviews)
No votes
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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...Also, Sam's Club has on their website that they sent emails to everyone on March 16. I know a number of people with memberships and not one got an email. Anyway, why would they supposedly send an email the evening before they are changing the hours? The corporate headquarters of Sam's is a disaster...

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Product or Service Quality
2.7 (386 reviews)
No votes
Reviewer's quote

I pay a good amount of money for Costco membership and deserve a heck of a lot more service and consideration than what this jerk gave me. Costco should retrain this idiot to get more personally involved in helping people and if she can't be any more helpful than she was to me---which was little...

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...Sams club customer service says I need to talk to Serta even though I bought the mattress from Sams club. Serta phones are always busy have 30 to 50 calls in que..

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Price Affordability
3.2 (376 reviews)
No votes
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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...I was going to buy it when I saw it as it had price clearly listed on it. But no demo only sticker or tag on it anywhere. The supervisor came to the customer service desk and told me we cant sell that to you, its a demo model no apologies, nothing...

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Costco and Sams Club Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Prices
  • Reasonable price
  • Location
Cons
  • Horrible customer service
  • Costco service
  • How we were treated
  • Customer service
  • Incompitent employees
  • Way i was treated

Costco and Sams Club Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

Member service is the heart beat of any business. If ever you have an issue ask for a manager. Those gloves have a...

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Costco and Sams Club Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

this sams club 8299 on 301 Coit Road Plano, TX 75075, was very rude to me.
I came in to buy a tv for my restraint, tamar...

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Costco and Sams Club Latest Reviews

Recent published reviews
No votes

I did not receive all the items I purchased online. I got an email that the items were delivered on 9/15/2020. However,...

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4

Renewal and if we can use it at a sams out of state

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No votes

Yesterday September 16, 2020 my wife and I went into the local Costco in Ridgeland Ms. We were wearing our masks as...

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2

I refuse to give my name to being an employee of store 8299 but the club manager Justin is very rude to his employees,...

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Costco and Sams Club Products and Services

Most reviewed product and services
  • Costco Customer Care (164 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Sams Club Membership (282 reviews)
  • Sams Club Customer Care (160 reviews)
  • Sams Club Manager (106 reviews)