PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Sams Club

Costco and Sams Club Overview

Total reviews
1269
1609
Company responses
0
0
Issues resolved
9
9

Sams Club was first mentioned on PissedConsumer on Jan 19, 2008 and since then this brand received 1609 reviews. It is 340 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco customer support team and Sams Club customer service.

Costco and Sams Club Consumer Ratings

Rank
23 out of 614 in Supermarkets and Malls category
40 out of 614 in Supermarkets and Malls category
Customer service
31 in category
55 in category
Staff
24 in category
43 in category
Website
21 in category
40 in category

According to consumer ratings and reviews, Costco ranks 17 points higher in the Supermarkets and Malls category than Sams Club. People gave Costco 2 stars for Customer service criterion in Supermarkets and Malls category and it is 78 points higher than the worst rated brand in this category. At the same time, Sams Club was rated 1.6 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Costco has a higher rating than Sams Club. Regarding Website criterion, consumers gave Costco 2.9 stars and it is 81% greater than other in category. Sams Club however was rated 2.5 stars and it is 63% greater than other in category.

Costco and Sams Club Rating Details

Customer service
2 (388 reviews)
1.6 (475 reviews)
Reviewer's quote

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L

...I have bought thousands of dollars worth of items from this site and feel extremely dejected as having been a steady and loyal customer. Beware that I-phones being sold on this site as new may in fact be used and not really covered under the warranty they are claiming..

PissedConsumer1713642
Staff
2.3 (321 reviews)
1.9 (404 reviews)
Reviewer's quote

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B

...The other supporting staff was unprofessional and distracted the key holder Andrew that was trying to make the transaction go through. I left without my groceries and my money!..

Tiffany h
Website
2.9 (319 reviews)
2.5 (398 reviews)
Reviewer's quote

..."It was in the fine print" on the Costco website. I interpreted it as having done my duty sliding out the old dishwasher; apparently not. 5) They said I could refuse delivery, but I already had several weeks without a dishwasher and figured my husband could figure it out...

Wisteria W

I start my calling with calling the number (972)660-3405 on the website for your location in Grand Prairie, TX the one I usually shop at. So I called got the auto message please choose your depart I chose bakery, it rang, rand and rang then another auto message came on do you want to try bakery...

Wendy H

Costco and Sams Club Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Food items offered
  • Prices
  • Convenience
  • Reasonable price
Cons
  • Horrible customer service
  • Customer service
  • Costco service
  • Customer service
  • Way i was treated
  • Rude help

Costco and Sams Club Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

Costco and Sams Club Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

Costco and Sams Club Latest Reviews

Recent published reviews
1

.I ordered a TV from Costco warehouse. Terrible delivery experience. They said the TV was shipped but gave no...

Read all 1269 reviews
1

I had faxed a cigarette order for my store in 12/03/2019 to be pulled and picked up. Today is 12/09/2019, I go to the st...

Read all 1609 reviews

Costco and Sams Club Products and Services

Most reviewed product and services
  • Costco Customer Care (145 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)
  • Sams Club Membership (250 reviews)
  • Sams Club Customer Care (137 reviews)
  • Sams Club Manager (103 reviews)