PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Sams Club

Costco and Sams Club Overview

Total reviews
1286
1648
Company responses
0
0
Issues resolved
9
9

Sams Club was first mentioned on PissedConsumer on Jan 19, 2008 and since then this brand received 1648 reviews. It is 362 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco customer support team and Sams Club customer service.

Costco and Sams Club Consumer Ratings

Rank
23 out of 482 in Supermarkets and Malls category
41 out of 482 in Supermarkets and Malls category
Customer service
33 in category
53 in category
Staff
23 in category
41 in category
Website
21 in category
39 in category

According to consumer ratings and reviews, Costco ranks 18 points higher in the Supermarkets and Malls category than Sams Club. People gave Costco 2 stars for Customer service criterion in Supermarkets and Malls category and it is 79 points higher than the worst rated brand in this category. At the same time, Sams Club was rated 1.6 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Costco has a higher rating than Sams Club. Regarding Website criterion, consumers gave Costco 2.9 stars and it is 81% greater than other in category. Sams Club however was rated 2.5 stars and it is 65% greater than other in category.

Costco and Sams Club Rating Details

Customer service
2 (397 reviews)
1.6 (486 reviews)
Reviewer's quote

...I called customer service twice to get an estimated delivery date. They did not know because "shipping doesn't inform them". The only "solution" they could offer me is a refund if I wanted to cancel the order...

Maurizio

Foreign customer service reps. refuse to transfer you to American representatives. I have 7 recorded conversations of them being unable to assist and not comrehending...

PissedConsumer1759867
Staff
2.4 (329 reviews)
1.9 (413 reviews)
Reviewer's quote

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B

...The other supporting staff was unprofessional and distracted the key holder Andrew that was trying to make the transaction go through. I left without my groceries and my money!..

Tiffany h
Website
2.9 (326 reviews)
2.5 (408 reviews)
Reviewer's quote

...The trucking company's website claims a message was left to schedule a delivery. That is a blatant LIE. i have an answering machine on our landline and caller id and they have my cell number which was not called nor texted and i signed up for text messages...

Lowry

I start my calling with calling the number (972)660-3405 on the website for your location in Grand Prairie, TX the one I usually shop at. So I called got the auto message please choose your depart I chose bakery, it rang, rand and rang then another auto message came on do you want to try bakery...

Wendy H

Costco and Sams Club Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Food items offered
  • Prices
  • Convenience
  • Reasonable price
Cons
  • Horrible customer service
  • Customer service
  • Costco service
  • Customer service
  • Way i was treated
  • Terrible customer service and lack of accountability

Costco and Sams Club Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

5

Was in my local Sam's Club on 6/15 - when I went to register, it forced me to pay my annual $45 membership fee. Seemed f...

Costco and Sams Club Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

1

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out
aske...

Costco and Sams Club Latest Reviews

Recent published reviews
3.7

Purchased a 21 lb butterball turkey for thanksgiving in Nov 2019. While preparing it I removed two baseball size gobs...

Read all 1286 reviews

Asked to get 3 over the counter diarrhea medicine....1st ignored me then said I could only have 2 I asked why she said...

Read all 1648 reviews

Costco and Sams Club Products and Services

Most reviewed product and services
  • Costco Customer Care (147 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)
  • Sams Club Membership (255 reviews)
  • Sams Club Customer Care (144 reviews)
  • Sams Club Manager (103 reviews)