Costco vs Sams Club
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Sams Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Costco and Sams Club Overview
Sams Club was first mentioned on PissedConsumer on Jan 19, 2008 and since then this brand received 1648 reviews. It is 362 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco customer support team and Sams Club customer service.
Costco and Sams Club Consumer Ratings
According to consumer ratings and reviews, Costco ranks 18 points higher in the Supermarkets and Malls category than Sams Club. People gave Costco 2 stars for Customer service criterion in Supermarkets and Malls category and it is 79 points higher than the worst rated brand in this category. At the same time, Sams Club was rated 1.6 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Costco has a higher rating than Sams Club. Regarding Website criterion, consumers gave Costco 2.9 stars and it is 81% greater than other in category. Sams Club however was rated 2.5 stars and it is 65% greater than other in category.
Costco and Sams Club Rating Details
Costco and Sams Club Pros and Cons
- Price
- This is the only time i have been disappointed
- Food items offered
- Prices
- Convenience
- Reasonable price
- Horrible customer service
- Customer service
- Costco service
- Customer service
- Way i was treated
- Terrible customer service and lack of accountability
Costco and Sams Club Most Positive Reviews
Costco and Sams Club Most Critical Reviews
Costco and Sams Club Latest Reviews
Costco and Sams Club Products and Services
- Costco Customer Care (147 reviews)
- Costco Cashier (89 reviews)
- Costco Manager (81 reviews)
- Sams Club Membership (255 reviews)
- Sams Club Customer Care (144 reviews)
- Sams Club Manager (103 reviews)
Based on my Costco experiences I’d say Costco is way better for the money
I don't have an opinion as to comparison. I have never shopped Costco so it's unfair to try to give my thoughts on this subject!
How would you compare Costco vs Sams Club?
Unfortunately we do not have a Cosco in our area I would have to travel close to two hours to get to one
Costco is cheaper.
There is NO comparison between the two mega giant warehouses. Costco wins hands down.
The employees at Costco are far nicer to the customers than most I have met at Sam's. I have to use Sam's in my town in Fl. as the nearest Costco is 1 and 1/2 hours away.
So I really have to make a trip of it and do some other things in the Costco area. Sure wish Costco was nearer to where I live in FL.