PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelite Autoglass and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelite Autoglass
Costco

Safelite Autoglass and Costco Overview

Total reviews
866
1383
Company responses
0
0
Issues resolved
5
10

Safelite Autoglass and Costco Consumer Ratings

Rank
244 out of 1727 in Service Centers and Repairs category
29 out of 323 in Supermarkets and Malls category
Customer service
203 in category
35 in category
Product or Service Quality
175 in category
22 in category
Price Affordability
162 in category
21 in category
Website
152 in category
26 in category

Safelite Autoglass and Costco Rating Details

Customer service
1.5 (224 reviews)
2 (429 reviews)
Reviewer's quote

...Getting a hold of customer service impossible no matter what number you call. Same with the websites they provide. Very Poor but loves to take your money..

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...Have been trying to call customer service all day and would get hang up at the end of the message, no email nor live chat available..

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Product or Service Quality
1.5 (194 reviews)
2.7 (340 reviews)
Reviewer's quote

...He provided the best customer service and takes pride in his craft. Please pass along this compliment to someone in fort dodge. A superior of his or something...

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...finally after several days, contacted Costco customer service. They cancelled online order and stated I would receive credit within 8 days. That was now 21 days ago and still no credit...

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Price Affordability
2 (159 reviews)
3.2 (330 reviews)
Reviewer's quote

...But on a positive note I got someone else that is coming out to my location to change the window and the price is a hundred dollars less. They have already emailed my warranty to me. I will never recommend Safelite to anyone!!!!!..

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Website
2.2 (155 reviews)
2.9 (351 reviews)
Reviewer's quote

...Website not working. Wont let anything load. I called customer service and automated voice said I can only schedule on website...

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I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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Safelite Autoglass and Costco Pros and Cons

Pros
  • Friendliness off the tech
  • Were helpful
  • Friendly
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Customer service
  • Disrespectful technician
  • Did not do the job right
  • Horrible customer service
  • Customer service
  • Costco service

Safelite Autoglass and Costco Most Positive Reviews

Top rated reviews
5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers.
The last one t...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Safelite Autoglass and Costco Most Critical Reviews

Lowest rated reviews
1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

I have a truck that had a broken window, too bad safelite autoglass was not the company to actually make the repairs!...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Safelite Autoglass and Costco Latest Reviews

Recent published reviews
No votes

Please call
Use your customer service as safelite taught you franchies
Thank You

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No votes

I had been in the store for an hour when an employee came up and told me to put a mask on or leave. There were many...

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1

No one contacted me when I emailed!

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1

I ordered the Janome Memory Craft 9850 Sewing &;Embroidery Machine.
I received the shipment today and it was not the...

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Safelite Autoglass and Costco Products and Services

Most reviewed product and services
  • Safelite Autoglass Repair (182 reviews)
  • Safelite Autoglass Car Part Replacement (54 reviews)
  • Safelite Autoglass Customer Care (38 reviews)
  • Costco Customer Care (155 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (81 reviews)